3CLogic

Cloud Call Center Solutions
(48 reviews)
Learn More

Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

N/A
One Time License One Time License
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Automatic Call Distribution Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
Call Monitoring Call Monitoring
Call Routing Call Routing
Call Scripting Call Scripting
Computer Telephony Integration Computer Telephony Integration
Custom Fields Custom Fields
Customer Complaint Tracking Customer Complaint Tracking
Customer Database Customer Database
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Data Filtering Data Filtering
Drag & Drop Interface Drag & Drop Interface
Employee Management Employee Management
Employee Onboarding Employee Onboarding
Escalation Management Escalation Management
HIPAA Compliance HIPAA Compliance
IVR / Voice Recognition IVR / Voice Recognition
Monitoring Monitoring
PCI DSS Compliance PCI DSS Compliance
Performance Management Performance Management
Performance Reports Performance Reports
Predictive Dialer Predictive Dialer
Productivity Reporting Productivity Reporting
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Updates Real Time Updates
Reporting & Statistics Reporting & Statistics
SSL Security SSL Security
Self Service Portal Self Service Portal
Sentiment Analysis Sentiment Analysis
Template Management Template Management
Text to Speech Text to Speech
Training Management Training Management
Workflow Management Workflow Management

Integrations

Integrations

CallTools CallTools
Keap Keap
OnSched OnSched
Salesforce Sales Cloud Salesforce Sales Cloud
ServiceNow ServiceNow
SugarCRM SugarCRM
Verint Verint
Zendesk Zendesk
Zoho CRM Zoho CRM

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