Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

@mentions @mentions
API API
Call Scripting Call Scripting
Case Management Case Management
Charting Charting
Chat Chat
Computer Telephony Integration Computer Telephony Integration
Contact History Contact History
Customer Accounts Customer Accounts
Customer Activity Reporting Customer Activity Reporting
Customer Experience Management Customer Experience Management
Customizable Reporting Customizable Reporting
Email Integration Email Integration
HIPAA Compliance HIPAA Compliance
Incident Management Incident Management
Instant Messaging Instant Messaging
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
PCI DSS Compliance PCI DSS Compliance
Prioritizing Prioritizing
Real Time Analytics Real Time Analytics
Real Time Monitoring Real Time Monitoring
Search Functionality Search Functionality
Semantic Search Semantic Search
Social Media Integration Social Media Integration
Workflow Management Workflow Management

Integrations

Integrations

Anypoint Platform Anypoint Platform
Cloud Elements Cloud Elements
CloudHub CloudHub
Esker Esker
Five9 Five9
Mule ESB Mule ESB
Oracle Eloqua Oracle Eloqua
Paradiso LMS Paradiso LMS
Yonyx Yonyx
iCIMS Recruit iCIMS Recruit

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