Deskero

Customizable help desk & ticketing system
(104 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

US$4,00/month
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Archiving & Retention Archiving & Retention
Assignment Management Assignment Management
Auto-Responders Auto-Responders
Automatic Backup Automatic Backup
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Categorization Categorization
Chat Chat
Chat Transcript Chat Transcript
Client Portal Client Portal
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Configurable Workflow Configurable Workflow
Contact History Contact History
Content Filter Content Filter
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Accounts Customer Accounts
Customer Activity Reporting Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Database Customer Database
Customer History Customer History
Customizable Branding Customizable Branding
Customizable Categories Customizable Categories
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Data Filtering Data Filtering
Data Import/Export Data Import/Export
Data Visualization Data Visualization
Desktop Notifications Desktop Notifications
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Email Tracking Email Tracking
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Help Desk Integration Help Desk Integration
Help Desk Management Help Desk Management
Instant Messaging Instant Messaging
Issue Management Issue Management
Issue Tracking Issue Tracking
Knowledge Base Management Knowledge Base Management
Mobile Integration Mobile Integration
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Company Multi-Company
Multi-Country Multi-Country
Multi-Language Multi-Language
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Productivity Reporting Productivity Reporting
Project Time Tracking Project Time Tracking
Real Time Analytics Real Time Analytics
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Reporting Real Time Reporting
Reminders Reminders
Reporting & Statistics Reporting & Statistics
Request Assignment Request Assignment
Request Routing Request Routing
Role-Based Permissions Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
SLA Management SLA Management
SSL Security SSL Security
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Status Tracking Status Tracking
Summary Reports Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Third Party Integration Third Party Integration
Timer Timer
User Management User Management
Visual Analytics Visual Analytics
Website Integration Website Integration
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

Facebook Facebook
Gmail Gmail
Magento Commerce Magento Commerce
Twitter Twitter
Wordpress Wordpress
Zapier Zapier
Zendesk Sell Zendesk Sell

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