Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$4,00/month
|
|
| Free |
Free
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Access Control |
Access Control
|
| Activity Dashboard |
Activity Dashboard
|
| Activity Tracking |
Activity Tracking
|
| Alerts / Escalation |
Alerts / Escalation
|
| Archiving & Retention |
Archiving & Retention
|
| Assignment Management |
Assignment Management
|
| Auto-Responders |
Auto-Responders
|
| Automatic Backup |
Automatic Backup
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| Categorization |
Categorization
|
| Chat |
Chat
|
| Chat Transcript |
Chat Transcript
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Configurable Workflow |
Configurable Workflow
|
| Contact History |
Contact History
|
| Content Filter |
Content Filter
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customer Accounts |
Customer Accounts
|
| Customer Activity Reporting |
Customer Activity Reporting
|
| Customer Complaint Tracking |
Customer Complaint Tracking
|
| Customer Database |
Customer Database
|
| Customer History |
Customer History
|
| Customizable Branding |
Customizable Branding
|
| Customizable Categories |
Customizable Categories
|
| Customizable Reporting |
Customizable Reporting
|
| Customizable Templates |
Customizable Templates
|
| Data Filtering |
Data Filtering
|
| Data Import/Export |
Data Import/Export
|
| Data Visualization |
Data Visualization
|
| Desktop Notifications |
Desktop Notifications
|
| Email Integration |
Email Integration
|
| Email Notifications |
Email Notifications
|
| Email Templates |
Email Templates
|
| Email Tracking |
Email Tracking
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| Feedback Management |
Feedback Management
|
| Help Desk Integration |
Help Desk Integration
|
| Help Desk Management |
Help Desk Management
|
| Instant Messaging |
Instant Messaging
|
| Issue Management |
Issue Management
|
| Issue Tracking |
Issue Tracking
|
| Knowledge Base Management |
Knowledge Base Management
|
| Mobile Integration |
Mobile Integration
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Company |
Multi-Company
|
| Multi-Country |
Multi-Country
|
| Multi-Language |
Multi-Language
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Prioritizing |
Prioritizing
|
| Productivity Reporting |
Productivity Reporting
|
| Project Time Tracking |
Project Time Tracking
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Notifications |
Real Time Notifications
|
| Real Time Reporting |
Real Time Reporting
|
| Reminders |
Reminders
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Assignment |
Request Assignment
|
| Request Routing |
Request Routing
|
| Role-Based Permissions |
Role-Based Permissions
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| SLA Management |
SLA Management
|
| SSL Security |
SSL Security
|
| Search Functionality |
Search Functionality
|
| Self Service Portal |
Self Service Portal
|
| Single Sign On |
Single Sign On
|
| Social Media Integration |
Social Media Integration
|
| Status Tracking |
Status Tracking
|
| Summary Reports |
Summary Reports
|
| Support Ticket Management |
Support Ticket Management
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Surveys & Feedback |
Surveys & Feedback
|
| Tagging |
Tagging
|
| Third Party Integration |
Third Party Integration
|
| Timer |
Timer
|
| User Management |
User Management
|
| Visual Analytics |
Visual Analytics
|
| Website Integration |
Website Integration
|
| Widgets |
Widgets
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
|
Facebook
|
|
| Gmail |
Gmail
|
| Magento Commerce |
Magento Commerce
|
|
Twitter
|
|
| Wordpress |
Wordpress
|
| Zapier |
Zapier
|
| Zendesk Sell |
Zendesk Sell
|
