Bright Pattern

Cloud Contact Center Software with Embedded AI
(89 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Activity Dashboard Activity Dashboard
Administrative Reporting Administrative Reporting
Auto-Dialer Auto-Dialer
Automatic Call Distribution Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
Business Intelligence Business Intelligence
CRM Integration CRM Integration
Calendar Management Calendar Management
Call Center Management Call Center Management
Call Disposition Call Disposition
Call List Management Call List Management
Call Monitoring Call Monitoring
Call Recording Call Recording
Call Reporting Call Reporting
Call Routing Call Routing
Call Scripting Call Scripting
Call Tracking Call Tracking
Call Transfer Call Transfer
Callback Scheduling Callback Scheduling
Chat Chat
Collaboration Tools Collaboration Tools
Conferencing Conferencing
Configurable Workflow Configurable Workflow
Contact History Contact History
Customer Activity Reporting Customer Activity Reporting
Customer Experience Management Customer Experience Management
Customer History Customer History
Customer Service Analytics Customer Service Analytics
Customizable Reporting Customizable Reporting
Data Import/Export Data Import/Export
Drag & Drop Interface Drag & Drop Interface
Employee Management Employee Management
Escalation Management Escalation Management
Feedback Collection Feedback Collection
HTML5 Technology HTML5 Technology
Historical Analysis Historical Analysis
IVR / Voice Recognition IVR / Voice Recognition
Instant Messaging Instant Messaging
Knowledge Base Management Knowledge Base Management
Lead Assignment Lead Assignment
Mobile Integration Mobile Integration
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Performance Management Performance Management
Permission Management Permission Management
Predictive Dialer Predictive Dialer
Progressive Dialing Progressive Dialing
Quality Assurance Quality Assurance
Quality Control Quality Control
Queue Manager Queue Manager
Real Time Analytics Real Time Analytics
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Reporting Real Time Reporting
Reminders Reminders
Reporting & Statistics Reporting & Statistics
Role-Based Permissions Role-Based Permissions
SMS Integration SMS Integration
Self Service Portal Self Service Portal
Social Media Integration Social Media Integration
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Third Party Integration Third Party Integration
Timeline Management Timeline Management
Two-Way Audio & Video Two-Way Audio & Video
Video Call Recording Video Call Recording
Video Support Video Support

Integrations

Integrations

Amazon EC2 Amazon EC2
Dynamics 365 Dynamics 365
Google Analytics Google Analytics
Oracle Service Cloud Oracle Service Cloud
PaySimple PaySimple
Salesforce Sales Cloud Salesforce Sales Cloud
ServiceNow ServiceNow
Twitter Twitter
Zendesk Zendesk
Zoho CRM Zoho CRM

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