LiveAgent

Great customer service starts with better help desk software
(947 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$15,00/month
Free Free
One Time License One Time License
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Anti Spam Anti Spam
Application Integration Application Integration
Archiving & Retention Archiving & Retention
Assignment Management Assignment Management
Audit Trail Audit Trail
Auditing Auditing
Authentication Authentication
Auto-Responders Auto-Responders
Automated Scheduling Automated Scheduling
Automatic Call Distribution Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Availability Indicator Availability Indicator
CRM Integration CRM Integration
Call Center Management Call Center Management
Call Monitoring Call Monitoring
Call Recording Call Recording
Call Reporting Call Reporting
Call Routing Call Routing
Call Transfer Call Transfer
Chat Chat
Client Portal Client Portal
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Commenting Commenting
Configurable Workflow Configurable Workflow
Contact Database Contact Database
Contact History Contact History
Contact Management Contact Management
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customer History Customer History
Customer Profiling Customer Profiling
Customer Service Analytics Customer Service Analytics
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Data Filtering Data Filtering
Data Import/Export Data Import/Export
Data Migration Data Migration
Desktop Notifications Desktop Notifications
Drag & Drop Interface Drag & Drop Interface
Email Address Extraction Email Address Extraction
Email Alerts Email Alerts
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Email Tracking Email Tracking
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
File Management File Management
Filtered Views Filtered Views
Forms Management Forms Management
Fraud Detection Fraud Detection
Gamification Gamification
Help Desk Management Help Desk Management
IVR / Voice Recognition IVR / Voice Recognition
Inbox Management Inbox Management
Instant Messaging Instant Messaging
Issue Management Issue Management
Issue Tracking Issue Tracking
Labeling Labeling
Mail Merge Mail Merge
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Company Multi-Company
Multi-Department / Project Multi-Department / Project
Multi-Language Multi-Language
Multi-Location Multi-Location
Multiple User Accounts Multiple User Accounts
Online Forums Online Forums
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Productivity Reporting Productivity Reporting
Project Time Tracking Project Time Tracking
Queue Manager Queue Manager
Real Time Analytics Real Time Analytics
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Updates Real Time Updates
Reporting & Statistics Reporting & Statistics
Role Management Role Management
Role-Based Permissions Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
SLA Management SLA Management
SSL Security SSL Security
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Social Media Integration Social Media Integration
Status Tracking Status Tracking
Summary Reports Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Text Editing Text Editing
Third Party Integration Third Party Integration
Timer Timer
Two-Factor Authentication Two-Factor Authentication
Two-Way Audio & Video Two-Way Audio & Video
URL Customization URL Customization
Voice Mail Voice Mail
WYSIWYG Editor WYSIWYG Editor
Web Forms Web Forms
Widgets Widgets
Workflow Management Workflow Management
eCommerce Integration eCommerce Integration

Integrations

Integrations

AWeber AWeber
Akita Akita
GetResponse GetResponse
Help Desk Migration Help Desk Migration
Mailchimp Mailchimp
Nicereply Nicereply
ProjectManager.com ProjectManager.com
Slaask Slaask
Slack Slack
VisitorTrack VisitorTrack

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