How are these alternatives similar to Freshservice?

The alternatives suggested are similar to Freshservice in terms of common software categories, shared features and the number of verified user reviews. Explore the following Freshservice alternatives to see if there are any Freshservice competitors that you should also consider in your software research.


What are the top 5 alternatives to Freshservice?


Top 20 alternatives

Zendesk

# 1 Alternative

Overview

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,1 0.4

ServiceNow

Enterprise IT service cloud solutions

Overview

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance. Read more about ServiceNow
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,2 0.3

SolarWinds Service Desk

IT Service Desk & Asset Management Software

Overview

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. Read more about SolarWinds Service Desk
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,5

Autotask PSA

IT Business Management Software Platform

Overview

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability. Read more about Autotask PSA
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3,8 0.7

Kaseya VSA

IT Systems Management Software for Internal IT and MSPs

Overview

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more. Read more about Kaseya VSA
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3,7 0.8

Zoho Desk

Cloud-based help desk platform

Overview

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,5

Spiceworks

Server and website monitoring software

Overview

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most! Read more about Spiceworks
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,6 0.1

ManageEngine ServiceDesk Plus

Cloud IT Help Desk Software

Overview

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests Read more about ManageEngine ServiceDesk Plus
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,3 0.2

Jira

Project & Issue Tracking Software - See why we're #1!

Overview

JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues, assign work, & follow team activity Read more about Jira
Business size
S M L

Starting from:

Not provided by vendor

Pricing plans
Value for Money 4,2 0.3 View Pricing Plans

Movidesk

Omnichannel customer service and help desk platform

Overview

Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, reporting, service catalog, surveys, and timekeeping. Read more about Movidesk
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,3 0.2

Kayako

Unified customer service platform

Overview

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. Read more about Kayako
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3,8 0.7

osTicket

Customer support ticket system

Overview

osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain... Read more about osTicket
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,8 0.3

ManageEngine Desktop Central

Desktop, mobile device & patch management software

Overview

An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones Read more about ManageEngine Desktop Central
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,4 0.1

JIRA Service Management

The only ITSM solution built on the Jira platform

Overview

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
Business size
S M L

Starting from:

Not provided by vendor

Pricing plans
Value for Money 4,2 0.3 View Pricing Plans

Track-It!

Help desk and asset management

Overview

Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one... Read more about Track-It!
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3,9 0.6

Freshdesk

Online helpdesk system and customer service software

Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from:

Not provided by vendor

Pricing plans
Value for Money 4,4 0.1 View Pricing Plans

TOPdesk

Help desk & service management

Overview

TOPdesk is an ITIL-aligned service management software with KPI dashboards designed for IT, facilities management, and HR help desks to aid communications Read more about TOPdesk
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,6 0.1

Dynamics 365

ERP and CRM applications from Microsoft

Overview

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Read more about Dynamics 365
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,1 0.4

SysAid

Automate IT tasks and workflows with SysAid's ITSM solution

Overview

Transform agent productivity, enhance end-user experience, and drive value across your organization, with multi-layered service management, built-in asset management, and advanced automation & orchestration. Read more about SysAid
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,5

Jitbit Helpdesk

Helpdesk ticketing system software

Overview

JitBit provides helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises. The app allows you to manage and track all incoming support request emails and their associated tickets, automating tasks and organizing tickets into categories. Read more about Jitbit Helpdesk
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,3 0.2
Quick view of Freshservice
Business size
S M L

Pricing starting from:

Not provided by vendor

Value for Money
4,5
Visit Website Pricing plans