Freshservice Alternatives

How are these alternatives similar to Freshservice?

The alternatives suggested are similar to Freshservice in terms of common software categories, shared features and the number of verified user reviews. Explore the following Freshservice alternatives to see if there are any Freshservice competitors that you should also consider in your software research.


What are the top 5 alternatives to Freshservice?


Top 20 alternatives

osTicket

Customer support ticket system

Overview

osTicket is an open source customer support ticket management software. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain... Read more about osTicket

Business size

S M L

Starting from: US$9,00
  • Free Version
  • Free Trial
Value for Money 4,8 0.4

Kayako

Unified customer service platform

Overview

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. Read more about Kayako

Business size

S M L

Starting from: US$30,00
  • Free Version
  • Free Trial
Value for Money 3,8 0.6

Movidesk

Omnichannel customer service and help desk platform

Overview

Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, reporting, service catalog, surveys, and timekeeping. Read more about Movidesk

Business size

S M L

Starting from: US$99,00
  • Free Version
  • Free Trial
Value for Money 4,4

ManageEngine Endpoint Central

Desktop, mobile device & patch management software

Overview

An integrated desktop & mobile device management application that enables the centralized management of desktops, servers, laptops, tablets & smartphones Read more about ManageEngine Endpoint Central

Business size

S M L

Starting from: US$795,00
  • Free Version
  • Free Trial
Value for Money 4,5 0.1

Autotask PSA

IT Business Management Software Platform

Overview

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability. Read more about Autotask PSA

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,0 0.4

Jitbit Helpdesk

Helpdesk ticketing system software

Overview

JitBit provides helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises. The app allows you to manage and track all incoming support request emails and their associated tickets, automating tasks and organizing tickets into categories. Read more about Jitbit Helpdesk

Business size

S M L

Starting from: US$1 699,00
  • Free Version
  • Free Trial
Value for Money 4,4

Dynamics 365

ERP and CRM applications from Microsoft

Overview

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Read more about Dynamics 365

Business size

S M L

Starting from: US$50,00
  • Free Version
  • Free Trial
Value for Money 4,1 0.3

Spiceworks

Server and website monitoring software

Overview

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most! Read more about Spiceworks

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,6 0.2

Kaseya VSA

IT Systems Management Software for Internal IT and MSPs

Overview

Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more. Read more about Kaseya VSA

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 3,7 0.7

Zoho Desk

Superior customer service. Lasting experiences.

Overview

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune. Read more about Zoho Desk

Business size

S M L

Starting from: US$14,00
  • Free Version
  • Free Trial
Value for Money 4,5 0.1

HappyFox Help Desk

Helpdesk, customer support software

Overview

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. Read more about HappyFox Help Desk

Business size

S M L

Starting from: US$39,00
  • Free Version
  • Free Trial
Value for Money 4,5 0.1

TOPdesk

The service management platform that makes service happen

Overview

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are always here to Read more about TOPdesk

Business size

S M L

Starting from: US$66,00
  • Free Version
  • Free Trial
Value for Money 4,3 0.1

Cherwell Service Management

Customizable IT service management solution

Overview

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more Read more about Cherwell Service Management

Business size

S M L

Starting from: US$189,00
  • Free Version
  • Free Trial
Value for Money 4,4

Vivantio

Flexible Software. Focused Service.

Overview

Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. Read more about Vivantio

Business size

S M L

Starting from: US$59,00
  • Free Version
  • Free Trial
Value for Money 4,3 0.1

ServiceNow Customer Service Management

Automate requests and deliver effortless experiences

Overview

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice. Read more about ServiceNow Customer Service Management

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4,1 0.3

GLPi

GLPI is an IT Service Management software.

Overview

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions. Read more about GLPi

Business size

S M L

Starting from: US$19,00
  • Free Version
  • Free Trial
Value for Money 4,6 0.2

Track-It!

Help desk and asset management

Overview

Track-It! is a help desk software and asset management application designed to help small to medium sized companies automate and streamline their Help Desk and Asset Management operations. . Track-It! integrates with key areas of your business model so you can manage multiple business operations and support processes all at once from the one... Read more about Track-It!

Business size

S M L

Starting from: US$995,00
  • Free Version
  • Free Trial
Value for Money 3,9 0.5

SysAid

The most advanced AI-powered ITSM platform in the market

Overview

SysAid is the most advanced AI-Powered IT Service Management platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency. Read more about SysAid

Business size

S M L

Starting from: US$79,00
  • Free Version
  • Free Trial
Value for Money 4,6 0.2

Log and Network Performance Pack

Cloud-based & on-premise solution for network monitoring.

Overview

Log and Network Performance Pack is a cloud-based and on-premise solution, which helps businesses in healthcare, retail, construction, and other sector streamline network monitoring on a unified interface. The platform offers various features such as issue tracking, performance metrics, root cause analysis, log data management, custom filters,... Read more about Log and Network Performance Pack

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 0 4.4

Network Topology Mapper

Cloud-based and on-premise solution for network mapping.

Overview

Network Topology Mapper is a cloud-based and on-premise solution that helps IT teams create comprehensive, detailed network topology maps from a centralized interface. It offers various features such as inventory management, graphing tools, performance tracking, compliance management, and more. Read more about Network Topology Mapper

Business size

S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 0 4.4

Quick view of Freshservice

Business size

S M L

Pricing starting from:

US$29,00

  • Free Version
  • Free Trial

Value for Money

4,4