Vocalcom

Omnichannel Cloud Contact Center Solutions
(15 reviews)
Learn More

Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Email/Help Desk Email/Help Desk
FAQs/Forum FAQs/Forum
Knowledge Base Knowledge Base
Phone Support Phone Support
24/7 (Live rep) 24/7 (Live rep)
Chat Chat

Pricing

Pricing

Starting From

Starting From

US$65,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Access Controls/Permissions Access Controls/Permissions
Alerts / Escalation Alerts / Escalation
Analytics/ROI Tracking Analytics/ROI Tracking
Automatic Call Distribution Automatic Call Distribution
Call Center Management Call Center Management
Call Monitoring Call Monitoring
Call Routing Call Routing
Call Scripting Call Scripting
Call Tracking Call Tracking
Caller ID Caller ID
Campaign Management Campaign Management
Case Management Case Management
Collaboration Tools Collaboration Tools
Conferencing Conferencing
Customer Experience Management Customer Experience Management
Distribution Management Distribution Management
Email Templates Email Templates
Feedback Management Feedback Management
Lead Distribution Lead Distribution
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Distribution Multi-Channel Distribution
Multi-Channel Marketing Multi-Channel Marketing
Real-Time Chat Real-Time Chat
Remote Access/Control Remote Access/Control
Request Assignment Request Assignment
Single Sign On Single Sign On
Support Ticket Tracking Support Ticket Tracking
Survey/Poll Management Survey/Poll Management
Tagging Tagging
Video Support Video Support

Integrations

Integrations

Amazon EC2 Amazon EC2
Aura Call Center Elite Aura Call Center Elite
Bigcommerce Bigcommerce
Data.com Contacts Data.com Contacts
Desk.com Desk.com
DocuSign DocuSign
Facebook Facebook
Magento Commerce Magento Commerce
Oracle CRM On Demand Oracle CRM On Demand
SAP Customer Experience SAP Customer Experience
Salesforce Platform Salesforce Platform
Salesforce Sales Cloud Salesforce Sales Cloud
Salesforce Service Cloud Salesforce Service Cloud
Tpad PBX Tpad PBX
Twitter Twitter
WordPress WordPress
Zendesk Zendesk
Zuora Zuora

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