Groove

Support, Simplified.
(62 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Email/Help Desk Email/Help Desk
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

US$12,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Access Controls/Permissions Access Controls/Permissions
Alerts / Escalation Alerts / Escalation
CRM CRM
Call Center Management Call Center Management
Call Recording Call Recording
Call Tracking Call Tracking
Collaboration Tools Collaboration Tools
Configurable Workflow Configurable Workflow
Contact Management Contact Management
Customer Experience Management Customer Experience Management
Dashboard Dashboard
Email Management Email Management
Feedback Management Feedback Management
Full Text Search Full Text Search
Interaction Tracking Interaction Tracking
Knowledge Base Management Knowledge Base Management
Knowledge Management Knowledge Management
Lead Distribution Lead Distribution
Live Chat Live Chat
Multi-Channel Communication Multi-Channel Communication
Performance Metrics Performance Metrics
Real-Time Chat Real-Time Chat
Remote Access/Control Remote Access/Control
Reporting/Analytics Reporting/Analytics
Request Assignment Request Assignment
Sentiment Analysis Sentiment Analysis
Support Ticket Tracking Support Ticket Tracking
Text Editing Text Editing
Ticket Management Ticket Management
WYSIWYG Editor WYSIWYG Editor

Integrations

Integrations

Chargebee Chargebee
Facebook Facebook
GitHub GitHub
Mailchimp Mailchimp
Olark Olark
Shopify Shopify
Slack Slack
Stripe Stripe
Trello Trello
Twitter Twitter
Zapier Zapier
Zoho CRM Zoho CRM

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