Salesforce Service Cloud

Customer Service & Field Service Management Solutions
(446 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$25,00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Active Directory Integration Active Directory Integration
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Application Integration Application Integration
Approval Process Control Approval Process Control
Archiving & Retention Archiving & Retention
Asset Management Asset Management
Assignment Management Assignment Management
Audit Trail Audit Trail
Authentication Authentication
Automatic Notifications Automatic Notifications
Availability Indicator Availability Indicator
CRM Integration CRM Integration
Call Transfer Call Transfer
Caller ID Caller ID
Case Management Case Management
Categorization Categorization
Chat Chat
Client Portal Client Portal
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Compliance Management Compliance Management
Conferencing Conferencing
Contact History Contact History
Contact Management Contact Management
Contract Management Contract Management
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Accounts Customer Accounts
Customer Activity Reporting Customer Activity Reporting
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customer History Customer History
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Data Import/Export Data Import/Export
Drag & Drop Interface Drag & Drop Interface
Email Integration Email Integration
Email Notifications Email Notifications
Email Response Control Email Response Control
Email Templates Email Templates
Email Tracking Email Tracking
Employee Communities Employee Communities
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Goal Setting / Tracking Goal Setting / Tracking
Guided Problem Solving Guided Problem Solving
History Tracking History Tracking
Incident Management Incident Management
Instant Messaging Instant Messaging
Issue Management Issue Management
Issue Tracking Issue Tracking
Job Scheduling Job Scheduling
Job Tracking Job Tracking
Knowledge Base Management Knowledge Base Management
Lead Assignment Lead Assignment
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Language Multi-Language
Multi-Location Multi-Location
Multiple User Accounts Multiple User Accounts
Online Forums Online Forums
Order Management Order Management
Performance Management Performance Management
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Problem Management Problem Management
Real Time Monitoring Real Time Monitoring
Real Time Updates Real Time Updates
Records Management Records Management
Remote Access Remote Access
Reporting & Statistics Reporting & Statistics
Request Routing Request Routing
Role Management Role Management
Role-Based Permissions Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
SLA Management SLA Management
SMS Integration SMS Integration
Self Service Portal Self Service Portal
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Status Tracking Status Tracking
Support Ticket Tracking Support Ticket Tracking
Third Party Integration Third Party Integration
Two-Way Audio & Video Two-Way Audio & Video
Video Support Video Support
Website Integration Website Integration
Work Order Management Work Order Management
Workflow Management Workflow Management

Integrations

Integrations

FinancialForce Accounting FinancialForce Accounting
Five9 Five9
Freshdesk Freshdesk
InGenius InGenius
Planyo Planyo
Quick Base Quick Base
Salesforce Social Studio Salesforce Social Studio
Sharpen Sharpen
SmarterU LMS SmarterU LMS
Vocalcom Vocalcom

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