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ProProfs Knowledge Base vs Deskpro

ProProfs Knowledge Base

4.7 (28)
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Deskpro

4.6 (38)
Learn More
ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation, manuals, and FAQs for employees and customers. Be it content authoring, customization, or publishing, ProProfs offers a one-stop solution for all your n
ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

US$79.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.7 /5
(28)

Ease of Use

4.7/ 5

Features

4.5/ 5

Customer Service

4.5/ 5

Value for Money

4.5/ 5
Read all reviews

Overall rating

4.6 /5
(38)

Ease of Use

4.3/ 5

Features

4.5/ 5

Customer Service

4.7/ 5

Value for Money

4.5/ 5
Read all reviews

Total features 102

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Discovery
  • Automated Routing
  • Autoresponders
  • CRM
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Catalog Management
  • Change Management
  • Change Tracking
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Credential Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Automation
  • Document Capture
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • For Insurance Industry
  • For the IT sector
  • Forms Management
  • Framework Management
  • Full Text Search
  • Gantt/Timeline View
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Alerts
  • Mobile Interface
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • Negative Feedback Management
  • Offline Form
  • Online Forums
  • Password Management
  • Performance Metrics
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process Management
  • Process/Workflow Automation
  • Project Management
  • Project Tracking
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Relationship Mapping
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Sales Pipeline Management
  • Search/Filter
  • Security Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • User Management
  • Version Control
  • Visual Analytics
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Website Monitoring
  • Widgets
  • Wiki
  • Workflow Management

Total features 118

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Asset Discovery
  • Automated Routing
  • Autoresponders
  • CRM
  • Calendar Management
  • Call Center Management
  • Canned Responses
  • Catalog Management
  • Change Management
  • Change Tracking
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Credential Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Automation
  • Document Capture
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Email Management
  • Email Templates
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • For Insurance Industry
  • For the IT sector
  • Forms Management
  • Framework Management
  • Full Text Search
  • Gantt/Timeline View
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Alerts
  • Mobile Interface
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • Negative Feedback Management
  • Offline Form
  • Online Forums
  • Password Management
  • Performance Metrics
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process Management
  • Process/Workflow Automation
  • Project Management
  • Project Tracking
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Relationship Mapping
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Sales Pipeline Management
  • Search/Filter
  • Security Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • User Management
  • Version Control
  • Visual Analytics
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Website Monitoring
  • Widgets
  • Wiki
  • Workflow Management
  • Adobe Commerce
  • Disqus
  • Freshdesk
  • Google Analytics 360
  • Highrise
  • HubSpot CRM
  • Jira
  • LiveChat
  • Lucidchart
  • Microsoft Azure
  • Okta
  • Olark
  • OneLogin
  • ProProfs Chat
  • Salesforce Starter
  • Salesforce.org Nonprofit Cloud
  • Shopify
  • Shortcut
  • Slack
  • Tidio
  • Trello
  • Twilio
  • Wufoo
  • Xero
  • Zapier
  • Zendesk Suite
  • Adobe Commerce
  • Disqus
  • Freshdesk
  • Google Analytics 360
  • Highrise
  • HubSpot CRM
  • Jira
  • LiveChat
  • Lucidchart
  • Microsoft Azure
  • Okta
  • Olark
  • OneLogin
  • ProProfs Chat
  • Salesforce Starter
  • Salesforce.org Nonprofit Cloud
  • Shopify
  • Shortcut
  • Slack
  • Tidio
  • Trello
  • Twilio
  • Wufoo
  • Xero
  • Zapier
  • Zendesk Suite

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