ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation, manuals, and FAQs for employees and customers. Be it content authoring, customization, or publishing, ProProfs offers a one-stop solution for all your n
ProProfs Knowledge Base is a simple tool with stellar features. The tool can help you set up an internal or external knowledge base, documentation,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Empolis Service Express® is pooling valuable service expertise in a single online portal, helping users support agents and service technicians solve customer cases more quickly and efficiently. With digitalized expert knowledge at hand, employees are simply guided to solutions for complex problems.
Empolis Service Express® is pooling valuable service expertise in a single online portal, helping users support agents and service technicians solve...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$79.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

€12.90/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.7 /5
(28)

Ease of Use

4.7/ 5

Features

4.5/ 5

Customer Service

4.5/ 5

Value for Money

4.5/ 5

Overall rating

4.7 /5
(14)

Ease of Use

4.7/ 5

Features

4.4/ 5

Customer Service

4.8/ 5

Value for Money

4.4/ 5

Total features 102

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Discovery
  • CRM
  • Calendar Management
  • Catalog Management
  • Change Tracking
  • Chatbot
  • Checklists
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configuration Management
  • Content Library
  • Content Management
  • Credential Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Automation
  • Document Capture
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Engagement Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • For the IT sector
  • Forms Management
  • Framework Management
  • Full Text Search
  • Gantt/Timeline View
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • Live Chat
  • Mobile Alerts
  • Mobile Interface
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • Negative Feedback Management
  • Online Forums
  • Password Management
  • Pre-built Templates
  • Predictive Analytics
  • Process Management
  • Process/Workflow Automation
  • Project Tracking
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Reporting
  • Relationship Mapping
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • SEO Management
  • SSL Security
  • Search/Filter
  • Security Management
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Trend Analysis
  • User Management
  • Version Control
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Website Monitoring
  • Widgets
  • Wiki
  • Workflow Management

Total features 47

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Discovery
  • CRM
  • Calendar Management
  • Catalog Management
  • Change Tracking
  • Chatbot
  • Checklists
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configuration Management
  • Content Library
  • Content Management
  • Credential Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Automation
  • Document Capture
  • Document Management
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Engagement Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • For the IT sector
  • Forms Management
  • Framework Management
  • Full Text Search
  • Gantt/Timeline View
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • Live Chat
  • Mobile Alerts
  • Mobile Interface
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • Negative Feedback Management
  • Online Forums
  • Password Management
  • Pre-built Templates
  • Predictive Analytics
  • Process Management
  • Process/Workflow Automation
  • Project Tracking
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Reporting
  • Relationship Mapping
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • SEO Management
  • SSL Security
  • Search/Filter
  • Security Management
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Trend Analysis
  • User Management
  • Version Control
  • Virtual Assistant
  • Visual Analytics
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Website Monitoring
  • Widgets
  • Wiki
  • Workflow Management
  • Disqus
  • Freshdesk
  • Google Analytics 360
  • Jira
  • LiveChat
  • Lucidchart
  • Microsoft Azure
  • Microsoft Lens
  • Olark
  • ProProfs Chat
  • Salesforce Starter
  • Slack
  • SugarCRM
  • Tidio
  • Wufoo
  • Zendesk Suite
  • Disqus
  • Freshdesk
  • Google Analytics 360
  • Jira
  • LiveChat
  • Lucidchart
  • Microsoft Azure
  • Microsoft Lens
  • Olark
  • ProProfs Chat
  • Salesforce Starter
  • Slack
  • SugarCRM
  • Tidio
  • Wufoo
  • Zendesk Suite