An all-in-one customer interaction suite powering over a billion interactions worldwide

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization tools
RingCentral Contact Centre provides customers and call center managers with omnichannel capabilities and a comprehensive feature with optimization...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Images coming soon

Starting from

N/A

  • One Time License
  • Subscription

Starting from

N/A

  • One Time License
  • Subscription

Overall rating

4,2 /5
(25)
Ease of Use
4,3/5
Features & Functionality
4,1/5
Customer Service
3,7/5
Value for Money
3,7/5

Overall rating

4,3 /5
(146)
Ease of Use
4,3/5
Features & Functionality
4,3/5
Customer Service
4,4/5
Value for Money
4,1/5

Total features 47

  • API
  • Access Control
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Conferencing
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Synchronization
  • Disaster Recovery
  • Distribution Management
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Feedback Collection
  • Help Desk Management
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SMS Integration
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail
  • Workflow Management

Total features 44

  • API
  • Access Control
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Conferencing
  • Contact History
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Reporting
  • Data Filtering
  • Data Synchronization
  • Disaster Recovery
  • Distribution Management
  • Email Integration
  • Employee Management
  • Employee Self Service
  • Feedback Collection
  • Help Desk Management
  • Historical Analysis
  • IVR / Voice Recognition
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Performance Management
  • Predictive Dialer
  • Prioritizing
  • Productivity Reporting
  • Progressive Dialing
  • Queue Manager
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • SMS Integration
  • Single Sign On
  • Skills Tracking
  • Social Media Integration
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Voice Mail
  • Workflow Management
  • Ameyo FusionCX
  • Dropbox Business
  • Dynamics 365
  • FieldEZ
  • Freshdesk
  • HaloITSM
  • Knowmax
  • LeadSquared
  • Microsoft 365
  • Salesboom CRM
  • Ameyo FusionCX
  • Dropbox Business
  • Dynamics 365
  • FieldEZ
  • Freshdesk
  • HaloITSM
  • Knowmax
  • LeadSquared
  • Microsoft 365
  • Salesboom CRM