An all-in-one customer interaction suite powering over a billion interactions worldwide

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase the effectiveness of sales conversions and win more deals. Sales team members can work together to produce winning sales tactics.
Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

N/A

  • Subscription

Overall rating

3,9 /5
(30)
Ease of Use
4,2/5
Features & Functionality
3,8/5
Customer Service
3,3/5
Value for Money
3,5/5

Overall rating

4,8 /5
(397)
Ease of Use
4,7/5
Features & Functionality
4,7/5
Customer Service
4,7/5
Value for Money
4,7/5

Total features 121

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Correlation Analysis
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Self Service
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Indexing
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple User Accounts
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Productivity Analysis
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Speech Recognition
  • Statistical Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Training Management
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • Visual Discovery
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management

Total features 46

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Auto-Responders
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Correlation Analysis
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Self Service
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Indexing
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple User Accounts
  • Natural Language Processing
  • Natural Language Search
  • On-Demand Recording
  • Onboarding
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Predictive Dialer
  • Prioritization
  • Productivity Analysis
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recording
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Speech Recognition
  • Statistical Analysis
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Training Management
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • Visual Discovery
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Aircall
  • BlueJeans
  • Cisco Webex
  • ConnectAndSell
  • Dialpad
  • Five9
  • Freshdesk
  • FrontSpin
  • Genesys Cloud
  • GoToMeeting
  • Groove
  • HubSpot CRM
  • Join.Me
  • MiCloud Connect
  • Microsoft Outlook
  • NICE inContact
  • Natterbox
  • Outreach
  • Playbooks
  • Salesforce Sales Cloud
  • Skype for Business
  • SugarCRM
  • Talisma CRM
  • Talkdesk
  • Truly
  • Velocify
  • Vonage Contact Center
  • XenCall
  • Zendesk
  • Zoho CRM
  • Zoom Meetings & Chat
  • Aircall
  • BlueJeans
  • Cisco Webex
  • ConnectAndSell
  • Dialpad
  • Five9
  • Freshdesk
  • FrontSpin
  • Genesys Cloud
  • GoToMeeting
  • Groove
  • HubSpot CRM
  • Join.Me
  • MiCloud Connect
  • Microsoft Outlook
  • NICE inContact
  • Natterbox
  • Outreach
  • Playbooks
  • Salesforce Sales Cloud
  • Skype for Business
  • SugarCRM
  • Talisma CRM
  • Talkdesk
  • Truly
  • Velocify
  • Vonage Contact Center
  • XenCall
  • Zendesk
  • Zoho CRM
  • Zoom Meetings & Chat