An all-in-one customer interaction suite powering over a billion interactions worldwide

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage leads, telemarketing, and sales processes.
CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

  • Subscription

Overall rating

3,9 /5
(30)
Ease of Use
4,2/5
Features & Functionality
3,8/5
Customer Service
3,3/5
Value for Money
3,5/5

Overall rating

4,9 /5
(15)
Ease of Use
4,9/5
Features & Functionality
4,7/5
Customer Service
5/5
Value for Money
4,9/5

Total features 121

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Answering Machine Detection
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Self Service
  • Engagement Analytics
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple User Accounts
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Workforce Management

Total features 68

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Answering Machine Detection
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Disaster Recovery
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Self Service
  • Engagement Analytics
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple User Accounts
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Telemarketing Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Video Conferencing
  • Virtual Assistant
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Workflow Management
  • Workforce Management
  • Freshdesk
  • Salesforce Sales Cloud
  • SugarCRM
  • Talisma CRM
  • Zapier
  • Zendesk
  • Zoho CRM
  • Freshdesk
  • Salesforce Sales Cloud
  • SugarCRM
  • Talisma CRM
  • Zapier
  • Zendesk
  • Zoho CRM