---
description: Compare Aircall vs Dialpad for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Aircall vs Dialpad | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Aircall \<span\>vs\</span\> Dialpad](https://www.getapp.za.com/compare/100333/103849/aircall/vs/dialpad-sell)

# Compare Aircall vs Dialpad

Canonical: https://www.getapp.za.com/compare/100333/103849/aircall/vs/dialpad-sell

> Detailed comparison between Aircall and Dialpad. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Aircall | Dialpad |
| **Overall rating** | 4.2/5 | 4.2/5 |
| **Total Reviews** | 466 | 571 |
| **Starting Price** | US$40,00 | US$27,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Aircall

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Scripting
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- List Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Recording
- Video Conferencing

### Dialpad

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Scripting
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- List Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Recording
- Video Conferencing

## Links

- [View Aircall Profile](https://www.getapp.za.com/software/100333/aircall)
- [View Dialpad Profile](https://www.getapp.za.com/software/103849/dialpad-sell)
- [View Original Comparison](https://www.getapp.za.com/compare/100333/103849/aircall/vs/dialpad-sell)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Aircall vs Dialpad | GetApp South Africa 2026","description":"Compare Aircall vs Dialpad for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/100333/103849/aircall/vs/dialpad-sell","about":[{"@id":"https://www.getapp.za.com/software/100333/aircall#software"},{"@id":"https://www.getapp.za.com/software/103849/dialpad-sell#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/100333/103849/aircall/vs/dialpad-sell#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/100333/103849/aircall/vs/dialpad-sell#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.za.com/#organization"},"inLanguage":"en-ZA","isPartOf":{"@id":"https://www.getapp.za.com/#website"}},{"name":"Aircall","description":"Aircall is a cloud-based customer communications platform that consolidates voice, SMS, and WhatsApp into a single omnichannel inbox, designed for customer support and sales teams across businesses of all sizes. The platform routes inbound and outbound interactions through a unified interface, giving agents shared access to conversation history, customer context, and real-time collaboration tools without switching between applications.\n\nAircall extends its core telephony and messaging capabilities through a broad integration ecosystem, connecting with CRM, helpdesk, and productivity tools to synchronize contact data and interaction logs automatically. Supervisors gain access to live monitoring dashboards, call recording, analytics, and queue management features that support workforce oversight and performance tracking. IVR configuration, call routing rules, and number provisioning are managed directly within the platform, reducing reliance on external telephony infrastructure.\n\nAircall supports distributed and remote teams through browser and mobile access, enabling agents to handle customer interactions from any location. The platform's reporting suite surfaces channel-level and agent-level metrics, supporting data-driven decisions around staffing, response times, and customer satisfaction. Businesses in retail, SaaS, financial services, and professional services use Aircall to centralize customer communication operations and maintain consistent service quality across channels.","image":"https://images.g2crowd.com/display-layer-screenshots/4872/f18599a2f6972df2e068d9cb3075e190b291cfe7f982b9d8acb58a0df246462c.jpg","url":"https://www.getapp.za.com/software/100333/aircall","@id":"https://www.getapp.za.com/software/100333/aircall#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":466,"ratingValue":4.2},"offers":{"price":"40","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios"},{"name":"Dialpad","description":"Dialpad is an AI-native platform for customer experience that connects conversations, intelligence, and action across the enterprise. Rather than treating AI as an add-on to a legacy phone system, Dialpad is built from the ground up around Agentic AI — agents that reason through customer and business conversations in real time and carry them to resolution, not just transcribe or summarize them. Dialpad Connect unifies calling, messaging, and meetings for every team, while Dialpad Contact Center brings that same agentic intelligence to support and sales at scale, resolving up to 80% of customer issues autonomously. Every interaction feeds a compounding intelligence layer built on 775M+ AI recaps and counting, governed end-to-end by Dialpad's Guardian layer for secure, enterprise-grade AI operations. Enterprises can validate ROI before scaling through Dialpad's Proving Ground, making Agentic AI adoption a measured decision rather than a leap of faith.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2dc34057-7303-4d2f-b9df-35813993f88a.png","url":"https://www.getapp.za.com/software/103849/dialpad-sell","@id":"https://www.getapp.za.com/software/103849/dialpad-sell#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":571,"ratingValue":4.2},"offers":{"price":"27","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.za.com/compare/100333/103849/aircall/vs/dialpad-sell#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Software","position":2,"item":"/directory/107/voip/software","@type":"ListItem"},{"name":"Aircall vs Dialpad","position":3,"item":"https://www.getapp.za.com/compare/100333/103849/aircall/vs/dialpad-sell","@type":"ListItem"}]}]}
</script>
