Aircall vs Genesys Cloud CX

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$40.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$75.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.3 /5
(425)

Ease of Use

4.5/5

Features

4.1/5

Customer Service

4.1/5

Value for Money

4.0/5

Overall rating

4.4 /5
(228)

Ease of Use

4.4/5

Features

4.3/5

Customer Service

4.0/5

Value for Money

4.1/5

Total features 95

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Activity Monitoring
  • Employee Coaching Tools
  • Employee Scheduling
  • Engagement Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Nonprofits
  • Full Text Search
  • Fundraising Management
  • Gamification
  • IVR Software
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • List Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Softphone Software
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Time Zone Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • Virtual Call Center
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Widgets
  • Workforce Management

Total features 153

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Activity Monitoring
  • Employee Coaching Tools
  • Employee Scheduling
  • Engagement Tracking
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Nonprofits
  • Full Text Search
  • Fundraising Management
  • Gamification
  • IVR Software
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • List Management
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • NPS Survey Structure
  • Natural Language Processing
  • Negative Feedback Management
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Softphone Software
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Ticket Management
  • Time Zone Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • Virtual Call Center
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Widgets
  • Workforce Management
  • ActiveCampaign
  • Alloy
  • Appy Pie
  • Avoma
  • Azure Active Directory
  • BigCommerce
  • BigID.me
  • Bloobirds
  • Bullhorn ATS & CRM
  • Bullhorn Time & Expense
  • Callingly
  • Chorus
  • Clari Copilot
  • Copper
  • Crisp
  • Daton
  • Desk.com
  • Enthu
  • EvaluAgent
  • ExecVision
  • FLG
  • Fire Tiger
  • Fireflies
  • Flip CX
  • Freshdesk
  • Freshsales
  • Front
  • Gaston
  • Geckoboard
  • Gong.io
  • Google Workspace
  • Gorgias
  • HappyFox BI
  • HappyFox Help Desk
  • Help Scout
  • Heymarket
  • HubSpot CRM
  • HubSpot Sales Hub
  • Intercom
  • Jenkins
  • Jiminny
  • JobAdder
  • Kommo
  • Kustomer
  • Leadcamp
  • LeadsBridge
  • MaestroQA
  • Make
  • Microsoft Azure
  • Microsoft Teams
  • Mindtickle
  • Missive
  • Modjo
  • Nicereply
  • OTYS Recruitment
  • OneLogin
  • OneUp Sales
  • Onpipeline
  • Operations Hub
  • Outreach
  • Ping Identity
  • Pipedrive
  • Pivotal Tracker
  • Planhat
  • Playvox
  • Plecto
  • QuickMail
  • Re:amaze
  • Recruit Wizard
  • Recruitly
  • Reecall
  • Refract
  • Richpanel
  • Rippling
  • SMS Reviews
  • Sakari
  • SalesLoft
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesmsg
  • Segment
  • Shopify
  • Simplifier
  • Slack
  • SnapCall
  • SugarCRM
  • TalentLyft
  • TeamGram
  • Textline
  • Toucan
  • Tray.io
  • Typeform
  • UserVoice
  • Verint Workforce Management
  • Whaly
  • Zapier
  • Zendesk QA
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho Desk
  • Zoho Flow
  • eDesk
  • lemlist
  • monday.com
  • noCRM.io
  • tool4staffing
  • ActiveCampaign
  • Alloy
  • Appy Pie
  • Avoma
  • Azure Active Directory
  • BigCommerce
  • BigID.me
  • Bloobirds
  • Bullhorn ATS & CRM
  • Bullhorn Time & Expense
  • Callingly
  • Chorus
  • Clari Copilot
  • Copper
  • Crisp
  • Daton
  • Desk.com
  • Enthu
  • EvaluAgent
  • ExecVision
  • FLG
  • Fire Tiger
  • Fireflies
  • Flip CX
  • Freshdesk
  • Freshsales
  • Front
  • Gaston
  • Geckoboard
  • Gong.io
  • Google Workspace
  • Gorgias
  • HappyFox BI
  • HappyFox Help Desk
  • Help Scout
  • Heymarket
  • HubSpot CRM
  • HubSpot Sales Hub
  • Intercom
  • Jenkins
  • Jiminny
  • JobAdder
  • Kommo
  • Kustomer
  • Leadcamp
  • LeadsBridge
  • MaestroQA
  • Make
  • Microsoft Azure
  • Microsoft Teams
  • Mindtickle
  • Missive
  • Modjo
  • Nicereply
  • OTYS Recruitment
  • OneLogin
  • OneUp Sales
  • Onpipeline
  • Operations Hub
  • Outreach
  • Ping Identity
  • Pipedrive
  • Pivotal Tracker
  • Planhat
  • Playvox
  • Plecto
  • QuickMail
  • Re:amaze
  • Recruit Wizard
  • Recruitly
  • Reecall
  • Refract
  • Richpanel
  • Rippling
  • SMS Reviews
  • Sakari
  • SalesLoft
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesmsg
  • Segment
  • Shopify
  • Simplifier
  • Slack
  • SnapCall
  • SugarCRM
  • TalentLyft
  • TeamGram
  • Textline
  • Toucan
  • Tray.io
  • Typeform
  • UserVoice
  • Verint Workforce Management
  • Whaly
  • Zapier
  • Zendesk QA
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho Desk
  • Zoho Flow
  • eDesk
  • lemlist
  • monday.com
  • noCRM.io
  • tool4staffing