---
description: Compare Aircall vs Omnis for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Aircall vs Omnis | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Aircall \<span\>vs\</span\> Omnis](https://www.getapp.za.com/compare/100333/119667/aircall/vs/omnis)

# Compare Aircall vs Omnis

Canonical: https://www.getapp.za.com/compare/100333/119667/aircall/vs/omnis

> Detailed comparison between Aircall and Omnis. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Aircall | Omnis |
| **Overall rating** | 4.2/5 | - |
| **Total Reviews** | 458 | 0 |
| **Starting Price** | US$40,00 | US$55,00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Documentation, Videos | Documentation |

## Key features

### Aircall

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Scripting
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Progressive Dialer
- Queue Management
- Real-Time Monitoring
- Reporting/Analytics

### Omnis

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Scripting
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Inbound Call Center
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Progressive Dialer
- Queue Management
- Real-Time Monitoring
- Reporting/Analytics

## Links

- [View Aircall Profile](https://www.getapp.za.com/software/100333/aircall)
- [View Omnis Profile](https://www.getapp.za.com/software/119667/omnis)
- [View Original Comparison](https://www.getapp.za.com/compare/100333/119667/aircall/vs/omnis)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Aircall vs Omnis | GetApp South Africa 2026","description":"Compare Aircall vs Omnis for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.","url":"https://www.getapp.za.com/compare/100333/119667/aircall/vs/omnis","about":[{"@id":"https://www.getapp.za.com/software/100333/aircall#software"},{"@id":"https://www.getapp.za.com/software/119667/omnis#software"}],"breadcrumb":{"@id":"https://www.getapp.za.com/compare/100333/119667/aircall/vs/omnis#breadcrumblist"},"@id":"https://www.getapp.za.com/compare/100333/119667/aircall/vs/omnis#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.za.com/#website"},"inLanguage":"en-ZA","publisher":{"@id":"https://www.getapp.za.com/#organization"}},{"name":"Aircall","description":"Aircall is an AI powered customer communications platform that unifies voice, messaging and intelligence across channels. It functions as a cloud based phone system and customer intelligence hub for organisations of all sizes. The solution supports teams in sales, customer support and operations and operates without additional hardware.\n\nThe system provides comprehensive call management features including call routing, forwarding, interactive voice response, queuing and transfers within a shared inbox environment. Monitoring capabilities include live listening, whispering and barging. The solution offers automatic and on demand call recording, voicemail transcription and voicemail sharing. Team collaboration is facilitated through shared call activity, internal notes and tagging.\n\nThe platform delivers real time analytics through dashboards that track call activity and performance metrics with customizable reporting options. AI Voice Agents autonomously handle and qualify inbound calls at any time. AI Assist provides conversation intelligence for call preparation and follow up workflows. The unified hub also supports WhatsApp messaging alongside voice and text interactions.\n\nAircall integrates with various business applications including CRM and helpdesk systems as well as productivity platforms and e commerce solutions. The solution offers local and toll free numbers across countries with support for number porting and global coverage. Mobile and desktop applications enable seamless device switching. Scalability features allow flexible user management and custom workflows automate repetitive tasks. Security and compliance measures include data encryption and GDPR alignment. Multi language support, call scheduling and call blocking capabilities address diverse business requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a21cfb3c-f67a-450d-91ee-1d8b54f369c9.png","url":"https://www.getapp.za.com/software/100333/aircall","@id":"https://www.getapp.za.com/software/100333/aircall#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":458},"offers":{"price":"40","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios"},{"name":"Omnis","description":"Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management and analytics.\n\nOmnis is an omnichannel solution which integrates voice, SMS, web, chat, email and fax on a single platform. Agents can use this system to login to their queues, manage statuses and perform tasks as per their assigned skill. Teams can manage customer information and keep track of interactions across different channels. The solution comes with preview, power, progressive and predictive dialing and lets agents collaborate via an internal messenger.\n\nOmnis allows users to design IVR projects such as auto-attendant, customer satisfaction surveys and call backs. It comes with an open API which enables integration with third-party software, services and devices. The solution is suitable for firms operating in industries such as retail, hospitality, healthcare, government, education and financial services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f8d1e7e3-cb14-4233-bd75-c7bc76ea1952.png","url":"https://www.getapp.za.com/software/119667/omnis","@id":"https://www.getapp.za.com/software/119667/omnis#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.za.com/compare/100333/119667/aircall/vs/omnis#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Software","position":2,"item":"/directory/107/voip/software","@type":"ListItem"},{"name":"Aircall vs Omnis","position":3,"item":"https://www.getapp.za.com/compare/100333/119667/aircall/vs/omnis","@type":"ListItem"}]}]}
</script>
