C2-ITSM vs EcholoN
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Overview
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$44.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$5,500.00/one-time
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4/ 5Customer Service
4.4/ 5Value for Money
4.3/ 5Ease of Use
4.2/ 5Features
4.8/ 5Customer Service
4.8/ 5Value for Money
4.5/ 5Features
Total features 116
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- Bug Tracking
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Data Management
- Customer Database
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Defect Tracking
- Disaster Recovery
- Dispatch Management
- Document Coding & Control
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Management
- Email Templates
- Employee Management
- Equipment Management
- Estimating
- Event Logs
- Event Management
- Event Triggered Actions
- Feedback Management
- File Storage
- Full Text Search
- GPS
- Gantt/Timeline View
- Help Desk Management
- Historical Reporting
- ISO Standards Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Interface
- Mobile Ticketing
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Online Forums
- Online Ticketing
- Online Time Clock
- Onsite Ticketing
- Payment Collection in the Field
- Performance Metrics
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- Quality Control
- Queue Management
- Quotes/Estimates
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Supplier Management
- Supplier Quality Control
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Timesheet Management
- Training Management
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Website Integration
- Widgets
- Work Order Management
- Workflow Configuration
- Workflow Management
Total features 178
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Benchmarking
- Billing & Invoicing
- Bug Tracking
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Catalog Management
- Categorisation/Grouping
- Change Management
- Chat/Messaging
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Data Management
- Customer Database
- Customer History
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Defect Tracking
- Disaster Recovery
- Dispatch Management
- Document Coding & Control
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Management
- Email Templates
- Employee Management
- Equipment Management
- Estimating
- Event Logs
- Event Management
- Event Triggered Actions
- Feedback Management
- File Storage
- Full Text Search
- GPS
- Gantt/Timeline View
- Help Desk Management
- Historical Reporting
- ISO Standards Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Localization Automation
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Interface
- Mobile Ticketing
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Online Forums
- Online Ticketing
- Online Time Clock
- Onsite Ticketing
- Payment Collection in the Field
- Performance Metrics
- Pre-built Templates
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- Quality Control
- Queue Management
- Quotes/Estimates
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Rich Text Editor
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Supplier Management
- Supplier Quality Control
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Timesheet Management
- Training Management
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Website Integration
- Widgets
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- Artologik HelpDesk
- AutoCAD
- AzureDesk
- CTI
- ChatGPT
- DATEV Audit
- DATEV Report
- DeepL Pro
- EDI2XML
- Facebook Data Extractor
- ForgeRock
- GPT-4
- GPTForm.ai
- GraphQL Editor
- ITIL Service Desk Software
- ITSM 365
- LDAP Manager
- MEDIA-CTI
- MQTTRoute
- Microsoft Azure
- Microsoft Outlook
- NetSupport ServiceDesk
- ODBC Driver for Oracle
- ODBC Driver for Salesforce
- OpenideL
- Playground
- PowerSell
- QuickBooks Online Advanced
- SEO GPT
- SNMP .Net Component
- ServiceDesk
- ServiceNow
- Single Sign-On
- Smart at tools for kintone CSV input/output
- SoapUI
- SocialEpoch
- TOPdesk
- Telegram
- WebSeries
- Zapier
- Zoiper
- iET ITSM
- iTSM
- pdfMachine
- Artologik HelpDesk
- AutoCAD
- AzureDesk
- CTI
- ChatGPT
- DATEV Audit
- DATEV Report
- DeepL Pro
- EDI2XML
- Facebook Data Extractor
- ForgeRock
- GPT-4
- GPTForm.ai
- GraphQL Editor
- ITIL Service Desk Software
- ITSM 365
- LDAP Manager
- MEDIA-CTI
- MQTTRoute
- Microsoft Azure
- Microsoft Outlook
- NetSupport ServiceDesk
- ODBC Driver for Oracle
- ODBC Driver for Salesforce
- OpenideL
- Playground
- PowerSell
- QuickBooks Online Advanced
- SEO GPT
- SNMP .Net Component
- ServiceDesk
- ServiceNow
- Single Sign-On
- Smart at tools for kintone CSV input/output
- SoapUI
- SocialEpoch
- TOPdesk
- Telegram
- WebSeries
- Zapier
- Zoiper
- iET ITSM
- iTSM
- pdfMachine