Zoho Desk vs Employment Hero
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Employment Hero’s cloud-based HRIS offers a comprehensive solution for small to medium-sized businesses, integrating HR, payroll, performance, learning, recognition, and benefits management into one platform. It simplifies HR processes, enhances efficiency, and ensures regulatory compliance.
Employment Hero’s cloud-based HRIS offers a comprehensive solution for small to medium-sized businesses, integrating HR, payroll, performance,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$14.00/month
- Free Version
- Free Trial
- Subscription
Starting from
A$19.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Ease of Use
4.4/ 5Features
4.2/ 5Customer Service
4.1/ 5Value for Money
4.3/ 5Features
Total features 159
- 360 Degree Feedback
- 401(k) Tracking
- @mentions
- API
- Academic/Education
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Application Management
- Approval Process Control
- Assessment Management
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Background Screening
- Batch Communications
- Benefits Management
- Billing & Invoicing
- Blended Learning
- Bonus Management
- Budgeting/Forecasting
- Built-in Course Authoring
- Bulk Reference Request
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Candidate Profiles
- Candidate Tracking
- Canned Responses
- Careers Page
- Case Management
- Catalog Management
- Certification & Licensing
- Chat/Messaging
- Chatbot
- Check Printing
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compensation Management
- Compensation Plan Modeling
- Compensation Statements
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Content Library
- Content Management
- Corporate/Business
- Course Management
- Course Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Deduction Management
- Direct Deposit
- Disability Insurance Administration
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Electronic Forms
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Benefits Administration
- Employee Database
- Employee Directory
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition Software
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Accountants
- For Insurance Industry
- For Small Businesses
- Forms Management
- Full Text Search
- Gamification
- Goal Management
- Goal Setting/Tracking
- HR Management
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incentive Management
- Interaction Tracking
- Interactive Content
- Internal HR
- Interview Scheduling
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Board
- Job Description Management
- Job Management
- Job Posting
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Management
- Learning & Development
- Leave Policy Management
- Leave Tracking
- Live Chat
- Macros/Templated Responses
- Manager-to-Employee Recognition
- Manual Dialer
- Market Data Analysis
- Messaging
- Mobile Access
- Mobile App
- Mobile Learning
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-State
- Multiple User Accounts
- Negative Feedback Management
- Nominations
- Offline Form
- On-Demand Communications
- Onboarding
- Ongoing Performance Tracking
- Online Applications
- Online Forums
- Online Time Clock
- Organizational Charting
- Orientation Workflow Management
- Outbound Call Center
- Overtime Calculation
- Payroll Management
- Payroll Reporting
- Peer Appraisals
- Peer-to-Peer Recognition
- Performance Appraisal
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recognition Tracking
- Records Management
- Recruitment Management
- Recurring Issues
- Reference Request Automation
- Reimbursement Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Resume Parsing
- Review Cycle Tracking
- Rewards Catalog
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SCORM Compliance
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screening Services Integration
- Search/Filter
- Secure Data Storage
- Self Assessment
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Sick Leave Tracking
- Single Sign On
- Skills Tracking
- Social Media Integration
- Social Media Monitoring
- Social Recognition
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Talent Management
- Task Management
- Tax Compliance
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Off Management
- Time Off Requests
- Time Tracking
- Timesheet Management
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Vacation/Leave Tracking
- Variable Workforce
- Video Support
- Virtual Assistant
- VoIP Connection
- W-2 Preparation
- Wage Garnishment
- Web-based Deployment
- Website Integration
- Weighted Performance Measures
- Widgets
- Workflow Configuration
- Workflow Management
- eCommerce Management
- eLearning Companies
Total features 159
- 360 Degree Feedback
- 401(k) Tracking
- @mentions
- API
- Academic/Education
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Application Management
- Approval Process Control
- Assessment Management
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Background Screening
- Batch Communications
- Benefits Management
- Billing & Invoicing
- Blended Learning
- Bonus Management
- Budgeting/Forecasting
- Built-in Course Authoring
- Bulk Reference Request
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Candidate Profiles
- Candidate Tracking
- Canned Responses
- Careers Page
- Case Management
- Catalog Management
- Certification & Licensing
- Chat/Messaging
- Chatbot
- Check Printing
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compensation Management
- Compensation Plan Modeling
- Compensation Statements
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Content Library
- Content Management
- Corporate/Business
- Course Management
- Course Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Deduction Management
- Direct Deposit
- Disability Insurance Administration
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Electronic Forms
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Benefits Administration
- Employee Database
- Employee Directory
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition Software
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Accountants
- For Insurance Industry
- For Small Businesses
- Forms Management
- Full Text Search
- Gamification
- Goal Management
- Goal Setting/Tracking
- HR Management
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incentive Management
- Interaction Tracking
- Interactive Content
- Internal HR
- Interview Scheduling
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Board
- Job Description Management
- Job Management
- Job Posting
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Management
- Learning & Development
- Leave Policy Management
- Leave Tracking
- Live Chat
- Macros/Templated Responses
- Manager-to-Employee Recognition
- Manual Dialer
- Market Data Analysis
- Messaging
- Mobile Access
- Mobile App
- Mobile Learning
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-State
- Multiple User Accounts
- Negative Feedback Management
- Nominations
- Offline Form
- On-Demand Communications
- Onboarding
- Ongoing Performance Tracking
- Online Applications
- Online Forums
- Online Time Clock
- Organizational Charting
- Orientation Workflow Management
- Outbound Call Center
- Overtime Calculation
- Payroll Management
- Payroll Reporting
- Peer Appraisals
- Peer-to-Peer Recognition
- Performance Appraisal
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recognition Tracking
- Records Management
- Recruitment Management
- Recurring Issues
- Reference Request Automation
- Reimbursement Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Resume Parsing
- Review Cycle Tracking
- Rewards Catalog
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SCORM Compliance
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Screening Services Integration
- Search/Filter
- Secure Data Storage
- Self Assessment
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Sick Leave Tracking
- Single Sign On
- Skills Tracking
- Social Media Integration
- Social Media Monitoring
- Social Recognition
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Talent Management
- Task Management
- Tax Compliance
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Off Management
- Time Off Requests
- Time Tracking
- Timesheet Management
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Vacation/Leave Tracking
- Variable Workforce
- Video Support
- Virtual Assistant
- VoIP Connection
- W-2 Preparation
- Wage Garnishment
- Web-based Deployment
- Website Integration
- Weighted Performance Measures
- Widgets
- Workflow Configuration
- Workflow Management
- eCommerce Management
- eLearning Companies
Integrations
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Calendly
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- Cx MOMENTS
- Exotel
- FreJun
- GitHub
- Go1
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- Intercom
- Jira
- JobAdder
- JustCall
- KeyPay
- LateShipment.com
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Netomi
- Okta
- OnePageCRM
- Ozonetel
- Pipedream
- Pipedrive
- Plivo
- QuickBooks Online
- QuickBooks Online Advanced
- RingCentral Contact Center
- Saasu
- Salesforce Sales Cloud
- Seek
- ShippingChimp
- Skyvia
- Slack
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Xero
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Calendly
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- Cx MOMENTS
- Exotel
- FreJun
- GitHub
- Go1
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- Intercom
- Jira
- JobAdder
- JustCall
- KeyPay
- LateShipment.com
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Netomi
- Okta
- OnePageCRM
- Ozonetel
- Pipedream
- Pipedrive
- Plivo
- QuickBooks Online
- QuickBooks Online Advanced
- RingCentral Contact Center
- Saasu
- Salesforce Sales Cloud
- Seek
- ShippingChimp
- Skyvia
- Slack
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Xero
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket