---
description: Compare Zoho Desk vs Smartlook for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zoho Desk vs Smartlook | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zoho Desk \<span\>vs\</span\> Smartlook](https://www.getapp.za.com/compare/10036/108697/zoho-desk/vs/smartlook)

# Compare Zoho Desk vs Smartlook

Canonical: https://www.getapp.za.com/compare/10036/108697/zoho-desk/vs/smartlook

> Detailed comparison between Zoho Desk and Smartlook. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Smartlook |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 2211 | 136 |
| **Starting Price** | US$20,00 | US$55,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Dashboard
- Activity Tracking
- Audit Trail
- Collaboration Tools
- Customer Segmentation
- Dashboard
- Issue Management
- Issue Tracking
- Knowledge Management
- Mobile Access
- Multi-Channel Data Collection
- Multiple User Accounts
- Performance Metrics
- Predictive Analytics
- Real-Time Monitoring
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Tagging

### Smartlook

- API
- Activity Dashboard
- Activity Tracking
- Audit Trail
- Collaboration Tools
- Customer Segmentation
- Dashboard
- Issue Management
- Issue Tracking
- Knowledge Management
- Mobile Access
- Multi-Channel Data Collection
- Multiple User Accounts
- Performance Metrics
- Predictive Analytics
- Real-Time Monitoring
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Tagging

## Links

- [View Zoho Desk Profile](https://www.getapp.za.com/software/10036/zoho-desk)
- [View Smartlook Profile](https://www.getapp.za.com/software/108697/smartlook)
- [View Original Comparison](https://www.getapp.za.com/compare/10036/108697/zoho-desk/vs/smartlook)

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