Zoho Desk vs IT Glue

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.
IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$14.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(2,192)

Ease of Use

4.4/ 5

Features

4.5/ 5

Customer Service

4.3/ 5

Value for Money

4.5/ 5

Overall rating

4.6 /5
(276)

Ease of Use

4.6/ 5

Features

4.5/ 5

Customer Service

4.4/ 5

Value for Money

4.5/ 5

Total features 159

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Backup and Recovery
  • Batch Communications
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Case Management
  • Catalog Management
  • Change Tracking
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Content Management
  • Contract/License Management
  • Credential Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Document Automation
  • Document Capture
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Encrypted Password Storage
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • For Insurance Industry
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Gamification
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Password Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Policy Management
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Project Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Relationship Mapping
  • Reminders
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 90

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Backup and Recovery
  • Batch Communications
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Case Management
  • Catalog Management
  • Change Tracking
  • Chat/Messaging
  • Chatbot
  • Checklists
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Content Management
  • Contract/License Management
  • Credential Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Document Automation
  • Document Capture
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Documentation Management
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Encrypted Password Storage
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • For Insurance Industry
  • For the IT sector
  • Forms Management
  • Full Text Search
  • Gamification
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Library
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Password Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Policy Management
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Project Management
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Relationship Mapping
  • Reminders
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Management
  • Version Control
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • APPSeCONNECT
  • Addigy
  • Aircall
  • Alegra
  • Asana
  • AskNicely
  • Asterisk
  • Atera
  • Autotask PSA
  • Auvik
  • Azure Active Directory
  • BVoIP
  • Backupify
  • Barracuda RMM
  • BigCommerce
  • Bigin by Zoho CRM
  • BrightGauge
  • BullPhish ID
  • Call Center Studio
  • Capsule
  • ChargeOver
  • ChurnZero
  • Cisco Meraki
  • Clearbit
  • ClickSend
  • Clockify
  • CloudRadial
  • CloudTalk
  • ComplianceManager
  • ConnectWise Automate
  • ConnectWise Cybersecurity Management
  • ConnectWise PSA
  • Continuum PPM
  • Crewhu
  • Cx MOMENTS
  • Cytracom
  • Dark Web ID
  • Datto RMM
  • Datto SaaS Defense
  • DeskDirector
  • Domotz
  • Exotel
  • FreJun
  • GitHub
  • GoTo Connect
  • Google Analytics 360
  • Google Workspace
  • Graphus
  • HaloPSA
  • Harvest
  • Hiveage
  • IMS Compliance Manager
  • Intercom
  • Jamf Pro
  • Jira
  • JustCall
  • Kaseya BMS
  • Kaseya VSA
  • LateShipment.com
  • Liongard
  • LogMeIn
  • LogMeIn Central
  • LogicMonitor
  • Lucidchart
  • MYOB Business
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Intune
  • Microsoft Teams
  • N-Able Projects Portal
  • N-central
  • N-sight
  • Narmada
  • Netomi
  • NinjaOne
  • OnePageCRM
  • Ozonetel
  • Panorama9
  • Passly
  • Pipedream
  • Pipedrive
  • Plivo
  • Pulseway
  • QGuard
  • QuickPass Visitor Management
  • RingCentral Contact Center
  • Salesforce Sales Cloud
  • ScalePad Backup Radar
  • ScalePad Lifecycle Manager
  • ServiceNow
  • ShippingChimp
  • Skyvia
  • Slack
  • Spanning
  • SurveyMonkey
  • Syncro
  • TalkChief
  • Teamwork CRM
  • ThreatLocker
  • Toky
  • Trello
  • Twilio
  • Twitter/X
  • Unitrends Backup
  • Unitrends MSP
  • Vorex
  • WHMCS
  • Watchman Monitoring
  • WhatsApp
  • Yeastar P-Series Phone System
  • Zadarma
  • Zapier
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Commerce
  • Zoho Creator
  • Zoho FSM
  • Zoho Flow
  • Zoho Forms
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Meeting
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Sprints
  • Zoho Survey
  • Zoho Voice
  • Zoom Phone
  • babelforce
  • myITprocess
  • vCIOToolbox
  • viaSocket
  • APPSeCONNECT
  • Addigy
  • Aircall
  • Alegra
  • Asana
  • AskNicely
  • Asterisk
  • Atera
  • Autotask PSA
  • Auvik
  • Azure Active Directory
  • BVoIP
  • Backupify
  • Barracuda RMM
  • BigCommerce
  • Bigin by Zoho CRM
  • BrightGauge
  • BullPhish ID
  • Call Center Studio
  • Capsule
  • ChargeOver
  • ChurnZero
  • Cisco Meraki
  • Clearbit
  • ClickSend
  • Clockify
  • CloudRadial
  • CloudTalk
  • ComplianceManager
  • ConnectWise Automate
  • ConnectWise Cybersecurity Management
  • ConnectWise PSA
  • Continuum PPM
  • Crewhu
  • Cx MOMENTS
  • Cytracom
  • Dark Web ID
  • Datto RMM
  • Datto SaaS Defense
  • DeskDirector
  • Domotz
  • Exotel
  • FreJun
  • GitHub
  • GoTo Connect
  • Google Analytics 360
  • Google Workspace
  • Graphus
  • HaloPSA
  • Harvest
  • Hiveage
  • IMS Compliance Manager
  • Intercom
  • Jamf Pro
  • Jira
  • JustCall
  • Kaseya BMS
  • Kaseya VSA
  • LateShipment.com
  • Liongard
  • LogMeIn
  • LogMeIn Central
  • LogicMonitor
  • Lucidchart
  • MYOB Business
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Intune
  • Microsoft Teams
  • N-Able Projects Portal
  • N-central
  • N-sight
  • Narmada
  • Netomi
  • NinjaOne
  • OnePageCRM
  • Ozonetel
  • Panorama9
  • Passly
  • Pipedream
  • Pipedrive
  • Plivo
  • Pulseway
  • QGuard
  • QuickPass Visitor Management
  • RingCentral Contact Center
  • Salesforce Sales Cloud
  • ScalePad Backup Radar
  • ScalePad Lifecycle Manager
  • ServiceNow
  • ShippingChimp
  • Skyvia
  • Slack
  • Spanning
  • SurveyMonkey
  • Syncro
  • TalkChief
  • Teamwork CRM
  • ThreatLocker
  • Toky
  • Trello
  • Twilio
  • Twitter/X
  • Unitrends Backup
  • Unitrends MSP
  • Vorex
  • WHMCS
  • Watchman Monitoring
  • WhatsApp
  • Yeastar P-Series Phone System
  • Zadarma
  • Zapier
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Commerce
  • Zoho Creator
  • Zoho FSM
  • Zoho Flow
  • Zoho Forms
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Meeting
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Sprints
  • Zoho Survey
  • Zoho Voice
  • Zoom Phone
  • babelforce
  • myITprocess
  • vCIOToolbox
  • viaSocket