Zoho Desk vs Dialpad AI Meetings
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Overview
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Dialpad Meetings is an online meeting and web conferencing software designed for businesses of all sizes. The platform allows conference calls to be scheduled, monitored, and controlled through a dedicated web interface, with tools including HD video, screen sharing, custom hold music, and more.
Dialpad Meetings is an online meeting and web conferencing software designed for businesses of all sizes. The platform allows conference calls to be...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$14.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$20.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Ease of Use
4.5/ 5Features
4.3/ 5Customer Service
4.3/ 5Value for Money
4.4/ 5Features
Total features 159
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Action Item Tracking
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Attendance Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Indicator
- Batch Communications
- Billing & Invoicing
- CRM
- Calendar Sync
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Desktop/Browser Sharing
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Presentation Streaming
- Prioritization
- Proactive Chat
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- Usage Tracking/Analytics
- User Management
- Video Conferencing
- Video Support
- Virtual Assistant
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 30
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Action Item Tracking
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Assignment Management
- Attendance Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Indicator
- Batch Communications
- Billing & Invoicing
- CRM
- Calendar Sync
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Desktop/Browser Sharing
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Presentation Streaming
- Prioritization
- Proactive Chat
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real Time Screen Sharing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Way Audio & Video
- Usage Tracking/Analytics
- User Management
- Video Conferencing
- Video Support
- Virtual Assistant
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Box
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- Cx MOMENTS
- Dropbox Business
- Evernote Teams
- Exotel
- FreJun
- GitHub
- Gmail
- GoTo Connect
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- Harvest
- Hiveage
- HubSpot CRM
- Intercom
- Jira
- JustCall
- LateShipment.com
- LinkedIn for Business
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Netomi
- OnePageCRM
- Ozonetel
- Pipedream
- Pipedrive
- Plivo
- RingCentral Contact Center
- Salesforce Platform
- Salesforce Sales Cloud
- ShippingChimp
- Skyvia
- Slack
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Box
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- Cx MOMENTS
- Dropbox Business
- Evernote Teams
- Exotel
- FreJun
- GitHub
- Gmail
- GoTo Connect
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- Harvest
- Hiveage
- HubSpot CRM
- Intercom
- Jira
- JustCall
- LateShipment.com
- LinkedIn for Business
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Netomi
- OnePageCRM
- Ozonetel
- Pipedream
- Pipedrive
- Plivo
- RingCentral Contact Center
- Salesforce Platform
- Salesforce Sales Cloud
- ShippingChimp
- Skyvia
- Slack
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket