Zoho Desk vs Capacity
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Overview
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$14.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$25,000.00/year
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Ease of Use
4.3/ 5Features
4.1/ 5Customer Service
4.6/ 5Value for Money
4.2/ 5Features
Total features 159
- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Assignment Management
- Attended Automation
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- Business Process Automation
- Business Process Control
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Code-free Development
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Storage Management
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Insurance Industry
- For Sales Teams/Organizations
- For eCommerce
- Forms Management
- Full Text Search
- Gamification
- Graphical Workflow Editor
- Health Score
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- No-Code
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Optical Character Recognition
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process Builder
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Project Management
- Project Workflow
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Unattended Automation
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 99
- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Assignment Management
- Attended Automation
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Batch Communications
- Billing & Invoicing
- Business Process Automation
- Business Process Control
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Code-free Development
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Storage Management
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Insurance Industry
- For Sales Teams/Organizations
- For eCommerce
- Forms Management
- Full Text Search
- Gamification
- Graphical Workflow Editor
- Health Score
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Machine Learning
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Natural Language Processing
- Negative Feedback Management
- No-Code
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Optical Character Recognition
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process Builder
- Process Change Tracking
- Process Modeling & Designing
- Process/Workflow Automation
- Project Management
- Project Workflow
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Unattended Automation
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Box
- Bullhorn ATS & CRM
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- ConvertKit
- Cornerstone
- Cx MOMENTS
- Encompass
- Exotel
- FreJun
- Freshdesk
- GitHub
- Gmail
- GoTo Connect
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Maps
- Google Workspace
- Harvest
- Hiveage
- HubSpot Marketing Hub
- Insperity OrgPlus
- Intercom
- Jira
- JustCall
- LateShipment.com
- MYOB Business
- Mailchimp
- Marketo Sales Connect
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Netomi
- OneDrive
- OnePageCRM
- Ozonetel
- Paylocity
- Pipedream
- Pipedrive
- Plivo
- Procore
- RingCentral Contact Center
- Salesforce Sales Cloud
- ServiceNow
- ShippingChimp
- Skyvia
- Slack
- Surefire CRM
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Toky
- Trello
- TriNet Zenefits
- Twilio
- Twitter/X
- UKG Pro
- Unanet CRM by Cosential
- WHMCS
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- ZoomInfo Sales
- babelforce
- viaSocket
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Box
- Bullhorn ATS & CRM
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- ConvertKit
- Cornerstone
- Cx MOMENTS
- Encompass
- Exotel
- FreJun
- Freshdesk
- GitHub
- Gmail
- GoTo Connect
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Maps
- Google Workspace
- Harvest
- Hiveage
- HubSpot Marketing Hub
- Insperity OrgPlus
- Intercom
- Jira
- JustCall
- LateShipment.com
- MYOB Business
- Mailchimp
- Marketo Sales Connect
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Netomi
- OneDrive
- OnePageCRM
- Ozonetel
- Paylocity
- Pipedream
- Pipedrive
- Plivo
- Procore
- RingCentral Contact Center
- Salesforce Sales Cloud
- ServiceNow
- ShippingChimp
- Skyvia
- Slack
- Surefire CRM
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Toky
- Trello
- TriNet Zenefits
- Twilio
- Twitter/X
- UKG Pro
- Unanet CRM by Cosential
- WHMCS
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- ZoomInfo Sales
- babelforce
- viaSocket