Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$14.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

US$5,500.00/one-time

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(2,193)

Ease of Use

4.4/ 5

Features

4.5/ 5

Customer Service

4.3/ 5

Value for Money

4.5/ 5

Overall rating

4.7 /5
(35)

Ease of Use

4.2/ 5

Features

4.8/ 5

Customer Service

4.8/ 5

Value for Money

4.5/ 5

Total features 159

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Barcode/Ticket Scanning
  • Batch Communications
  • Benchmarking
  • Billing & Invoicing
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Data Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Defect Tracking
  • Discussions/Forums
  • Dispatch Management
  • Document Coding & Control
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Management
  • Equipment Management
  • Estimating
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Storage
  • For Insurance Industry
  • Forms Management
  • Full Text Search
  • GPS
  • Gamification
  • Help Desk Management
  • Historical Reporting
  • ISO Standards Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Localization Automation
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Mobile Interface
  • Mobile Ticketing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Quality Assurance
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Response Management
  • Rich Text Editor
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Management
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 178

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Availability Management
  • Barcode/Ticket Scanning
  • Batch Communications
  • Benchmarking
  • Billing & Invoicing
  • CMDB
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Capacity Management
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Communications Management
  • Complaint Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Data Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Defect Tracking
  • Discussions/Forums
  • Dispatch Management
  • Document Coding & Control
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Templates
  • Employee Management
  • Equipment Management
  • Estimating
  • Event Logs
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Storage
  • For Insurance Industry
  • Forms Management
  • Full Text Search
  • GPS
  • Gamification
  • Help Desk Management
  • Historical Reporting
  • ISO Standards Management
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • IT Risk Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • License Management
  • Live Chat
  • Localization Automation
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Manual Dialer
  • Mobile Access
  • Mobile Interface
  • Mobile Ticketing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Online Ticketing
  • Online Time Clock
  • Onsite Ticketing
  • Outbound Call Center
  • Payment Collection in the Field
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Quality Assurance
  • Quality Control
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release & Deployment
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Response Management
  • Rich Text Editor
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Sales Reports
  • Scheduled/Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Server Monitoring
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Service Request Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Supplier Management
  • Supplier Quality Control
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Management
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • WYSIWYG Editor
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • APPSeCONNECT
  • Aircall
  • Alegra
  • Artologik HelpDesk
  • Asana
  • AskNicely
  • Asterisk
  • AutoCAD
  • AzureDesk
  • BigCommerce
  • Bigin by Zoho CRM
  • CTI
  • Call Center Studio
  • Capsule
  • ChargeOver
  • ChatGPT
  • ChurnZero
  • Clearbit
  • ClickSend
  • Clockify
  • CloudTalk
  • Cx MOMENTS
  • DATEV Audit
  • DATEV Report
  • DeepL Pro
  • EDI2XML
  • Exotel
  • Facebook Data Extractor
  • ForgeRock
  • FreJun
  • GPT-4
  • GPTForm.ai
  • GitHub
  • GoTo Connect
  • Google Analytics 360
  • Google Workspace
  • GraphQL Editor
  • Harvest
  • Hiveage
  • ITIL Service Desk Software
  • ITSM 365
  • Instagram
  • Intercom
  • Jira
  • JustCall
  • LDAP Manager
  • LateShipment.com
  • MEDIA-CTI
  • MQTTRoute
  • MYOB Business
  • Mailchimp
  • Meta for Business
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Teams
  • NetSupport ServiceDesk
  • Netomi
  • ODBC Driver for Oracle
  • ODBC Driver for Salesforce
  • OnePageCRM
  • OpenideL
  • Ozonetel
  • Pipedream
  • Pipedrive
  • Playground
  • Plivo
  • PowerSell
  • RingCentral Contact Center
  • SEO GPT
  • SNMP .Net Component
  • Salesforce Sales Cloud
  • ServiceDesk
  • ServiceNow
  • ShippingChimp
  • Single Sign-On
  • Skyvia
  • Slack
  • Smart at tools for kintone CSV input/output
  • SoapUI
  • SocialEpoch
  • SurveyMonkey
  • TOPdesk
  • TalkChief
  • Teamwork CRM
  • Telegram
  • Toky
  • Trello
  • Twilio
  • Twitter/X
  • WHMCS
  • WebSeries
  • WhatsApp
  • Yeastar P-Series Phone System
  • Zadarma
  • Zapier
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Commerce
  • Zoho Creator
  • Zoho FSM
  • Zoho Flow
  • Zoho Forms
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Meeting
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Sprints
  • Zoho Survey
  • Zoho Voice
  • Zoiper
  • Zoom Phone
  • babelforce
  • iET ITSM
  • iTSM
  • pdfMachine
  • viaSocket
  • APPSeCONNECT
  • Aircall
  • Alegra
  • Artologik HelpDesk
  • Asana
  • AskNicely
  • Asterisk
  • AutoCAD
  • AzureDesk
  • BigCommerce
  • Bigin by Zoho CRM
  • CTI
  • Call Center Studio
  • Capsule
  • ChargeOver
  • ChatGPT
  • ChurnZero
  • Clearbit
  • ClickSend
  • Clockify
  • CloudTalk
  • Cx MOMENTS
  • DATEV Audit
  • DATEV Report
  • DeepL Pro
  • EDI2XML
  • Exotel
  • Facebook Data Extractor
  • ForgeRock
  • FreJun
  • GPT-4
  • GPTForm.ai
  • GitHub
  • GoTo Connect
  • Google Analytics 360
  • Google Workspace
  • GraphQL Editor
  • Harvest
  • Hiveage
  • ITIL Service Desk Software
  • ITSM 365
  • Instagram
  • Intercom
  • Jira
  • JustCall
  • LDAP Manager
  • LateShipment.com
  • MEDIA-CTI
  • MQTTRoute
  • MYOB Business
  • Mailchimp
  • Meta for Business
  • Microsoft Azure
  • Microsoft Outlook
  • Microsoft Teams
  • NetSupport ServiceDesk
  • Netomi
  • ODBC Driver for Oracle
  • ODBC Driver for Salesforce
  • OnePageCRM
  • OpenideL
  • Ozonetel
  • Pipedream
  • Pipedrive
  • Playground
  • Plivo
  • PowerSell
  • RingCentral Contact Center
  • SEO GPT
  • SNMP .Net Component
  • Salesforce Sales Cloud
  • ServiceDesk
  • ServiceNow
  • ShippingChimp
  • Single Sign-On
  • Skyvia
  • Slack
  • Smart at tools for kintone CSV input/output
  • SoapUI
  • SocialEpoch
  • SurveyMonkey
  • TOPdesk
  • TalkChief
  • Teamwork CRM
  • Telegram
  • Toky
  • Trello
  • Twilio
  • Twitter/X
  • WHMCS
  • WebSeries
  • WhatsApp
  • Yeastar P-Series Phone System
  • Zadarma
  • Zapier
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Commerce
  • Zoho Creator
  • Zoho FSM
  • Zoho Flow
  • Zoho Forms
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Meeting
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Sprints
  • Zoho Survey
  • Zoho Voice
  • Zoiper
  • Zoom Phone
  • babelforce
  • iET ITSM
  • iTSM
  • pdfMachine
  • viaSocket