Zoho Desk vs EcholoN
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$14.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$5,500.00/one-time
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Ease of Use
4.2/ 5Features
4.8/ 5Customer Service
4.8/ 5Value for Money
4.5/ 5Features
Total features 159
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Batch Communications
- Benchmarking
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support Software
- Defect Tracking
- Discussions/Forums
- Dispatch Management
- Document Coding & Control
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Equipment Management
- Estimating
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Storage
- For Insurance Industry
- Forms Management
- Full Text Search
- GPS
- Gamification
- Help Desk Management
- Historical Reporting
- ISO Standards Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Live Chat
- Localization Automation
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile Interface
- Mobile Ticketing
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Online Ticketing
- Online Time Clock
- Onsite Ticketing
- Outbound Call Center
- Payment Collection in the Field
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Project Management
- Projections
- Quality Assurance
- Quality Control
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Response Management
- Rich Text Editor
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Supplier Management
- Supplier Quality Control
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- WYSIWYG Editor
- Website Integration
- Widgets
- Work Order Management
- Workflow Configuration
- Workflow Management
Total features 178
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Batch Communications
- Benchmarking
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Complaint Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support Software
- Defect Tracking
- Discussions/Forums
- Dispatch Management
- Document Coding & Control
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Employee Management
- Equipment Management
- Estimating
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Storage
- For Insurance Industry
- Forms Management
- Full Text Search
- GPS
- Gamification
- Help Desk Management
- Historical Reporting
- ISO Standards Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Inventory Tracking
- Invoice Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Live Chat
- Localization Automation
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Mobile Interface
- Mobile Ticketing
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Online Ticketing
- Online Time Clock
- Onsite Ticketing
- Outbound Call Center
- Payment Collection in the Field
- Performance Management
- Performance Metrics
- Personalization
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Project Management
- Projections
- Quality Assurance
- Quality Control
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Resource Allocation & Planning
- Response Management
- Rich Text Editor
- Risk Assessment
- Risk Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Supplier Management
- Supplier Quality Control
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Training Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- WYSIWYG Editor
- Website Integration
- Widgets
- Work Order Management
- Workflow Configuration
- Workflow Management
Integrations
- APPSeCONNECT
- Aircall
- Alegra
- Artologik HelpDesk
- Asana
- AskNicely
- Asterisk
- AutoCAD
- AzureDesk
- BigCommerce
- Bigin by Zoho CRM
- CTI
- Call Center Studio
- Capsule
- ChargeOver
- ChatGPT
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- Cx MOMENTS
- DATEV Audit
- DATEV Report
- DeepL Pro
- EDI2XML
- Exotel
- Facebook Data Extractor
- ForgeRock
- FreJun
- GPT-4
- GPTForm.ai
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- GraphQL Editor
- Harvest
- Hiveage
- ITIL Service Desk Software
- ITSM 365
- Intercom
- Jira
- JustCall
- LDAP Manager
- LateShipment.com
- MEDIA-CTI
- MQTTRoute
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- NetSupport ServiceDesk
- Netomi
- ODBC Driver for Oracle
- ODBC Driver for Salesforce
- OnePageCRM
- OpenideL
- Ozonetel
- Pipedream
- Pipedrive
- Playground
- Plivo
- PowerSell
- RingCentral Contact Center
- SEO GPT
- SNMP .Net Component
- Salesforce Sales Cloud
- ServiceDesk
- ServiceNow
- ShippingChimp
- Single Sign-On
- Skyvia
- Slack
- Smart at tools for kintone CSV input/output
- SoapUI
- SocialEpoch
- SurveyMonkey
- TOPdesk
- TalkChief
- Teamwork CRM
- Telegram
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- WebSeries
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoiper
- Zoom Phone
- babelforce
- iET ITSM
- iTSM
- pdfMachine
- viaSocket
- APPSeCONNECT
- Aircall
- Alegra
- Artologik HelpDesk
- Asana
- AskNicely
- Asterisk
- AutoCAD
- AzureDesk
- BigCommerce
- Bigin by Zoho CRM
- CTI
- Call Center Studio
- Capsule
- ChargeOver
- ChatGPT
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- Cx MOMENTS
- DATEV Audit
- DATEV Report
- DeepL Pro
- EDI2XML
- Exotel
- Facebook Data Extractor
- ForgeRock
- FreJun
- GPT-4
- GPTForm.ai
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- GraphQL Editor
- Harvest
- Hiveage
- ITIL Service Desk Software
- ITSM 365
- Intercom
- Jira
- JustCall
- LDAP Manager
- LateShipment.com
- MEDIA-CTI
- MQTTRoute
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Azure
- Microsoft Outlook
- Microsoft Teams
- NetSupport ServiceDesk
- Netomi
- ODBC Driver for Oracle
- ODBC Driver for Salesforce
- OnePageCRM
- OpenideL
- Ozonetel
- Pipedream
- Pipedrive
- Playground
- Plivo
- PowerSell
- RingCentral Contact Center
- SEO GPT
- SNMP .Net Component
- Salesforce Sales Cloud
- ServiceDesk
- ServiceNow
- ShippingChimp
- Single Sign-On
- Skyvia
- Slack
- Smart at tools for kintone CSV input/output
- SoapUI
- SocialEpoch
- SurveyMonkey
- TOPdesk
- TalkChief
- Teamwork CRM
- Telegram
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- WebSeries
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoiper
- Zoom Phone
- babelforce
- iET ITSM
- iTSM
- pdfMachine
- viaSocket