Zoho Desk vs Syncro
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Overview
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Syncro is an integrated RMM, PSA, and remote access platform for MSPs and IT pros that provides all the tools you need to start, run, and grow your MSP business, including scripting, integrated billing, contract management, ticketing, and much more.
Syncro is an integrated RMM, PSA, and remote access platform for MSPs and IT pros that provides all the tools you need to start, run, and grow your...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$20.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$139.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Ease of Use
4.5/ 5Features
4.4/ 5Customer Service
4.3/ 5Value for Money
4.7/ 5Features
Total features 159
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Backup and Recovery
- Batch Communications
- Billable Items Tracking
- Billing & Invoicing
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Content Management
- Contract/License Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Deployment Management
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Sharing
- For Insurance Industry
- For MSPs
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Invoice Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Patch Management
- Performance Management
- Performance Metrics
- Personalization
- Policy Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Recurring Issues
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Threat Response
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 60
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Assignment Management
- Audit Trail
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Backup and Recovery
- Batch Communications
- Billable Items Tracking
- Billing & Invoicing
- CRM
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Content Management
- Contract/License Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Deployment Management
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Sharing
- For Insurance Industry
- For MSPs
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Asset Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Invoice Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Patch Management
- Performance Management
- Performance Metrics
- Personalization
- Policy Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Recurring Issues
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Threat Response
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- VoIP Connection
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Bitdefender GravityZone
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudRadial
- CloudTalk
- Cx MOMENTS
- Domotz
- Dropbox Business
- Emsisoft Anti-Malware
- Exotel
- FreJun
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- Huntress
- IT Glue
- ITMC Lifecycle
- Intercom
- Jira
- JustCall
- LateShipment.com
- MSP360 Managed Backup
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Mission Control
- Narmada
- Netomi
- Office 365 Document Management
- OnePageCRM
- Ozonetel
- PayPal
- Pipedream
- Pipedrive
- Plivo
- Proofpoint Email Protection
- Quoter
- RingCentral Contact Center
- Salesforce Sales Cloud
- ScalePad Lifecycle Manager
- ShipRush
- ShipStation
- ShippingChimp
- Simplesat
- Skyvia
- Slack
- Stripe
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Tier2 Tickets
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Webroot Business Endpoint Protection
- WooCommerce
- Worldpay for Enterprise
- Xero
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Bitdefender GravityZone
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudRadial
- CloudTalk
- Cx MOMENTS
- Domotz
- Dropbox Business
- Emsisoft Anti-Malware
- Exotel
- FreJun
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- Huntress
- IT Glue
- ITMC Lifecycle
- Intercom
- Jira
- JustCall
- LateShipment.com
- MSP360 Managed Backup
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Mission Control
- Narmada
- Netomi
- Office 365 Document Management
- OnePageCRM
- Ozonetel
- PayPal
- Pipedream
- Pipedrive
- Plivo
- Proofpoint Email Protection
- Quoter
- RingCentral Contact Center
- Salesforce Sales Cloud
- ScalePad Lifecycle Manager
- ShipRush
- ShipStation
- ShippingChimp
- Simplesat
- Skyvia
- Slack
- Stripe
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Tier2 Tickets
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Webroot Business Endpoint Protection
- WooCommerce
- Worldpay for Enterprise
- Xero
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket
