---
description: Compare Zoho Desk vs HaloCRM for South African businesses. GetApp provides a side-by-side comparison with details on software price, features and reviews.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Zoho Desk vs HaloCRM | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zoho Desk \<span\>vs\</span\> HaloCRM](https://www.getapp.za.com/compare/10036/2064707/zoho-desk/vs/halocrm)

# Compare Zoho Desk vs HaloCRM

Canonical: https://www.getapp.za.com/compare/10036/2064707/zoho-desk/vs/halocrm

> Detailed comparison between Zoho Desk and HaloCRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | HaloCRM |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 2216 | 3 |
| **Starting Price** | US$20,00 | £40,00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Tracking
- CRM
- Call Scripting
- Customer Database
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Personalization
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### HaloCRM

- API
- Activity Tracking
- CRM
- Call Scripting
- Customer Database
- Customizable Reports
- Dashboard
- Document Management
- Email Management
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Personalization
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zoho Desk Profile](https://www.getapp.za.com/software/10036/zoho-desk)
- [View HaloCRM Profile](https://www.getapp.za.com/software/2064707/halocrm)
- [View Original Comparison](https://www.getapp.za.com/compare/10036/2064707/zoho-desk/vs/halocrm)

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