Zoho Desk vs Twilio
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Overview
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$14.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$0.01
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Ease of Use
4.2/ 5Features
4.5/ 5Customer Service
4.1/ 5Value for Money
4.2/ 5Features
Total features 159
- 2-Way Messaging
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Audio/Video Conferencing
- Audit Trail
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Batch Communications
- Billing & Invoicing
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Polls/Voting
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shortcodes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Unified Communications
- Usage Tracking/Analytics
- User Management
- Video Conferencing
- Video Support
- Virtual Assistant
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 72
- 2-Way Messaging
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Assignment Management
- Audio/Video Conferencing
- Audit Trail
- Automated Attendant
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Batch Communications
- Billing & Invoicing
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Campaign Management
- Canned Responses
- Case Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- For Insurance Industry
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Polls/Voting
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Project Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SIP Trunking
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shortcodes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Text-to-Win
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Unified Communications
- Usage Tracking/Analytics
- User Management
- Video Conferencing
- Video Support
- Virtual Assistant
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- Cx MOMENTS
- Exotel
- FreJun
- Freshdesk
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- Intercom
- Jira
- JustCall
- LateShipment.com
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Netomi
- OnePageCRM
- Oracle Service
- Ozonetel
- Pipedream
- Pipedrive
- Plivo
- RingCentral Contact Center
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ShippingChimp
- Skyvia
- Slack
- SugarCRM
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket
- APPSeCONNECT
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Call Center Studio
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- Cx MOMENTS
- Exotel
- FreJun
- Freshdesk
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- Intercom
- Jira
- JustCall
- LateShipment.com
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Netomi
- OnePageCRM
- Oracle Service
- Ozonetel
- Pipedream
- Pipedrive
- Plivo
- RingCentral Contact Center
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ShippingChimp
- Skyvia
- Slack
- SugarCRM
- SurveyMonkey
- TalkChief
- Teamwork CRM
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket