Zoho Desk vs Google Workspace
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Overview
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Google Workspace is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data
Google Workspace is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$14.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$6.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.3/ 5Value for Money
4.6/ 5Features
Total features 159
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Asset Library
- Asset Sharing
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Audit Management
- Audit Trail
- Authentication
- Autofill
- Automated Routing
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Batch Communications
- Billing & Invoicing
- Booking Management
- Brainstorming
- Breakout Rooms
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Class Scheduling
- Client Portal
- Cloud Backup
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Synchronization
- Data Tabulation
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Capture
- Document Generation
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop
- Electronic Signature
- Email Alerts
- Email Management
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Event Calendar
- Event Scheduling
- Event Triggered Actions
- Feedback Management
- File Conversion
- File Management
- File Recovery
- File Sharing
- File Transfer
- For Insurance Industry
- Forms Creation & Design
- Forms Management
- Formula Management
- Full Text Search
- Functions/Calculations
- Gamification
- HD Audio/Video
- Help Desk Management
- Host Controls
- IVR
- Image Library
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Live Video Interview
- Macros/Templated Responses
- Manual Dialer
- Meeting Management
- Meeting Notes
- Meeting Preparation Tools
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Format Support
- Multiple User Accounts
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Polls/Voting
- Pre-built Templates
- Predictive Analytics
- Presentation Streaming
- Presentation Tools
- Prioritization
- Private Chat
- Proactive Chat
- Process/Workflow Automation
- Productivity Tools
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real Time Editing
- Real Time Synchronization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Recording
- Recurring Issues
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revision History
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Team Calendars
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Management
- Version Control
- Video Call Recording
- Video Conferencing
- Video Layouts/Views
- Video Management
- Video Streaming
- Video Support
- Virtual Assistant
- Virtual Backgrounds
- VoIP Connection
- Website Integration
- What-if Analysis
- Whitelisting/Blacklisting
- Widgets
- Workflow Configuration
- Workflow Management
Total features 159
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Archiving & Retention
- Asset Library
- Asset Sharing
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Audit Management
- Audit Trail
- Authentication
- Autofill
- Automated Routing
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Batch Communications
- Billing & Invoicing
- Booking Management
- Brainstorming
- Breakout Rooms
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Class Scheduling
- Client Portal
- Cloud Backup
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Synchronization
- Data Tabulation
- Data Visualization
- Decision Support Software
- Discussions/Forums
- Document Capture
- Document Generation
- Document Management
- Document Review
- Document Storage
- Document Templates
- Drag & Drop
- Electronic Signature
- Email Alerts
- Email Management
- Email Monitoring
- Email Reminders
- Email Templates
- Email Tracking
- Event Calendar
- Event Scheduling
- Event Triggered Actions
- Feedback Management
- File Conversion
- File Management
- File Recovery
- File Sharing
- File Transfer
- For Insurance Industry
- Forms Creation & Design
- Forms Management
- Formula Management
- Full Text Search
- Functions/Calculations
- Gamification
- HD Audio/Video
- Help Desk Management
- Host Controls
- IVR
- Image Library
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Interactive Content
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Live Video Interview
- Macros/Templated Responses
- Manual Dialer
- Meeting Management
- Meeting Notes
- Meeting Preparation Tools
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Format Support
- Multiple User Accounts
- Negative Feedback Management
- Office Suite
- Offline Access
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Booking
- Online Forums
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Polls/Voting
- Pre-built Templates
- Predictive Analytics
- Presentation Streaming
- Presentation Tools
- Prioritization
- Private Chat
- Proactive Chat
- Process/Workflow Automation
- Productivity Tools
- Project Management
- Projections
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real Time Editing
- Real Time Synchronization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Scheduling
- Recording
- Recurring Issues
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revision History
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Session Recording
- Shared Inboxes
- Signature Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Team Calendars
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time Zone Tracking
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- User Management
- Version Control
- Video Call Recording
- Video Conferencing
- Video Layouts/Views
- Video Management
- Video Streaming
- Video Support
- Virtual Assistant
- Virtual Backgrounds
- VoIP Connection
- Website Integration
- What-if Analysis
- Whitelisting/Blacklisting
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- AODocs Document Management
- APPSeCONNECT
- Adobe Workfront
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Call Center Studio
- Canva
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- Confluence
- Cx MOMENTS
- Exotel
- Figma
- FreJun
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- IFTTT
- Intercom
- Jira
- JustCall
- LateShipment.com
- Loom
- Lucidchart
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Miro
- Netomi
- OnePageCRM
- Ozonetel
- PagerDuty
- Pipedream
- Pipedrive
- Plivo
- RingCentral Contact Center
- Salesforce Sales Cloud
- ShippingChimp
- Signeasy
- Skyvia
- Slack
- SurveyMonkey
- Tableau
- TalkChief
- Teamwork CRM
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket
- AODocs Document Management
- APPSeCONNECT
- Adobe Workfront
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- BigCommerce
- Bigin by Zoho CRM
- Call Center Studio
- Canva
- Capsule
- ChargeOver
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudTalk
- Confluence
- Cx MOMENTS
- Exotel
- Figma
- FreJun
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- IFTTT
- Intercom
- Jira
- JustCall
- LateShipment.com
- Loom
- Lucidchart
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Miro
- Netomi
- OnePageCRM
- Ozonetel
- PagerDuty
- Pipedream
- Pipedrive
- Plivo
- RingCentral Contact Center
- Salesforce Sales Cloud
- ShippingChimp
- Signeasy
- Skyvia
- Slack
- SurveyMonkey
- Tableau
- TalkChief
- Teamwork CRM
- Toky
- Trello
- Twilio
- Twitter/X
- WHMCS
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket
