Zoho Desk vs Kaseya VSA
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Overview
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more.
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$14.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.3/ 5Value for Money
4.5/ 5Ease of Use
3.6/ 5Features
4.1/ 5Customer Service
3.6/ 5Value for Money
3.7/ 5Features
Total features 159
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Application Management
- Approval Process Control
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Automatic Patch Deployment
- Automatic Scans
- Autoresponders
- Backup and Recovery
- Bandwidth Monitoring
- Baseline Manager
- Batch Communications
- Billing & Invoicing
- CPU Monitoring
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Content Management
- Credential Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Support Software
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Employee Activity Monitoring
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Insurance Industry
- For MSPs
- Forms Management
- Full Text Search
- Gamification
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Monitor Access
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Network Resource Management
- Network Wide Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Patch Management
- Patch Prioritisation
- Patch Testing
- Performance Management
- Performance Metrics
- Personalization
- Policy Management
- Power Management
- Pre-built Templates
- Predictive Analytics
- Print Management
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support Software
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Tools
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- Virtual Machine Monitoring
- VoIP Connection
- Vulnerability Scanning
- Web Traffic Reporting
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 126
- @mentions
- API
- Access Controls/Permissions
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anti Virus
- Application Management
- Approval Process Control
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Automatic Patch Deployment
- Automatic Scans
- Autoresponders
- Backup and Recovery
- Bandwidth Monitoring
- Baseline Manager
- Batch Communications
- Billing & Invoicing
- CPU Monitoring
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Content Management
- Credential Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Decision Support Software
- Deployment Management
- Desktop Virtualization
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Employee Activity Monitoring
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Insurance Industry
- For MSPs
- Forms Management
- Full Text Search
- Gamification
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Monitor Access
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Network Resource Management
- Network Wide Management
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Patch Management
- Patch Prioritisation
- Patch Testing
- Performance Management
- Performance Metrics
- Personalization
- Policy Management
- Power Management
- Pre-built Templates
- Predictive Analytics
- Print Management
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Support Software
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduling
- Screen Recording Software
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Tools
- Self Service Portal
- Sentiment Analysis
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Video Support
- Virtual Assistant
- Virtual Machine Monitoring
- VoIP Connection
- Vulnerability Scanning
- Web Traffic Reporting
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- APPSeCONNECT
- Accelo
- Acronis Cyber Backup
- Addigy
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- Autotask PSA
- BMS
- BigCommerce
- Bigin by Zoho CRM
- Bitdefender GravityZone
- Bitium
- Call Center Studio
- Capsule
- ChargeOver
- Cherwell Service Management
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudRadial
- CloudTalk
- ConnectWise PSA
- Cortado MDM
- Cronofy
- Cx MOMENTS
- Datto SIRIS
- Exotel
- FreJun
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- IT Glue
- Intercom
- Jira
- JustCall
- LateShipment.com
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Narmada
- Netomi
- OnePageCRM
- Ozonetel
- PROMYS
- PagerDuty
- Pipedream
- Pipedrive
- Plivo
- QuickBooks Online Advanced
- QuoteWerks
- RingCentral Contact Center
- Salesforce Sales Cloud
- ShippingChimp
- Simplesat
- Skyvia
- Slack
- SmileBack
- SurveyMonkey
- TalkChief
- Teamwork CRM
- ThreatLocker
- Toky
- Traverse
- Trello
- Trend Micro
- Twilio
- Twitter/X
- Unitrends Backup
- Unitrends MSP
- Vorex
- WHMCS
- Webroot Business Endpoint Protection
- Xero
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket
- APPSeCONNECT
- Accelo
- Acronis Cyber Backup
- Addigy
- Aircall
- Alegra
- Asana
- AskNicely
- Asterisk
- Autotask PSA
- BMS
- BigCommerce
- Bigin by Zoho CRM
- Bitdefender GravityZone
- Bitium
- Call Center Studio
- Capsule
- ChargeOver
- Cherwell Service Management
- ChurnZero
- Clearbit
- ClickSend
- Clockify
- CloudRadial
- CloudTalk
- ConnectWise PSA
- Cortado MDM
- Cronofy
- Cx MOMENTS
- Datto SIRIS
- Exotel
- FreJun
- GitHub
- GoTo Connect
- Google Analytics 360
- Google Workspace
- Harvest
- Hiveage
- IT Glue
- Intercom
- Jira
- JustCall
- LateShipment.com
- MYOB Business
- Mailchimp
- Meta for Business
- Microsoft Teams
- Narmada
- Netomi
- OnePageCRM
- Ozonetel
- PROMYS
- PagerDuty
- Pipedream
- Pipedrive
- Plivo
- QuickBooks Online Advanced
- QuoteWerks
- RingCentral Contact Center
- Salesforce Sales Cloud
- ShippingChimp
- Simplesat
- Skyvia
- Slack
- SmileBack
- SurveyMonkey
- TalkChief
- Teamwork CRM
- ThreatLocker
- Toky
- Traverse
- Trello
- Trend Micro
- Twilio
- Twitter/X
- Unitrends Backup
- Unitrends MSP
- Vorex
- WHMCS
- Webroot Business Endpoint Protection
- Xero
- Yeastar P-Series Phone System
- Zadarma
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho BugTracker
- Zoho CRM
- Zoho Cliq
- Zoho Commerce
- Zoho Creator
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Inventory
- Zoho Invoice
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Social
- Zoho Sprints
- Zoho Survey
- Zoho Voice
- Zoom Phone
- babelforce
- viaSocket