Zoho Desk vs mHelpDesk

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device. Includes Tools for Quoting, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features.
Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device. Includes Tools for Quoting,...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$14.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(2,192)

Ease of Use

4.4/ 5

Features

4.5/ 5

Customer Service

4.3/ 5

Value for Money

4.5/ 5

Overall rating

4.3 /5
(827)

Ease of Use

4.3/ 5

Features

4.0/ 5

Customer Service

4.4/ 5

Value for Money

3.9/ 5

Total features 159

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Time Capture
  • Autoresponders
  • Availability Management
  • Batch Communications
  • Billing & Invoicing
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Case Management
  • Catalog Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Comment Library
  • Commercial Inspections
  • Commercial/Industrial
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Processing
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discount Management
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Triggered Actions
  • Facility Scheduling
  • Feedback Management
  • File Sharing
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Insurance Industry
  • For Mechanical Equipment
  • For Plumbing Industry
  • Forms Management
  • Full Text Search
  • GPS
  • Gamification
  • Groundskeeping Management
  • Group Scheduling
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Invoice Management
  • Irrigation Tracking
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Knowledge Management
  • Labor Rates
  • Landscape Design
  • Lead Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Billing Rates
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • Offline Time Tracking
  • On-Demand Communications
  • Onboarding
  • Online Booking
  • Online Forums
  • Online Time Clock
  • Online Time Tracking Software
  • Outbound Call Center
  • Payment Collection in the Field
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-built Templates
  • Predictive Analytics
  • Preventive Maintenance
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Proactive Chat
  • Project Management
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Issues
  • Release Management
  • Reminders
  • Repair Estimates
  • Repair Tickets
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Response Management
  • Retail Inventory Management
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Technician Management
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Management
  • Vacation/Leave Tracking
  • Vendor Management
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Warehouse Management
  • Warranty Tracking
  • Website Integration
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 155

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Approval Process Control
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Automatic Time Capture
  • Autoresponders
  • Availability Management
  • Batch Communications
  • Billing & Invoicing
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Case Management
  • Catalog Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Comment Library
  • Commercial Inspections
  • Commercial/Industrial
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Cost Database
  • Cost Tracking
  • Credit Card Processing
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discount Management
  • Discussions/Forums
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Triggered Actions
  • Facility Scheduling
  • Feedback Management
  • File Sharing
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Insurance Industry
  • For Mechanical Equipment
  • For Plumbing Industry
  • Forms Management
  • Full Text Search
  • GPS
  • Gamification
  • Groundskeeping Management
  • Group Scheduling
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IVR
  • Inbound Call Center
  • Inbox Management
  • Incident Management
  • Inspection Management
  • Intake Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Invoice Management
  • Irrigation Tracking
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Knowledge Management
  • Labor Rates
  • Landscape Design
  • Lead Management
  • Live Chat
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Manual Dialer
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Multiple Billing Rates
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • Offline Time Tracking
  • On-Demand Communications
  • Onboarding
  • Online Booking
  • Online Forums
  • Online Time Clock
  • Online Time Tracking Software
  • Outbound Call Center
  • Payment Collection in the Field
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-built Templates
  • Predictive Analytics
  • Preventive Maintenance
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Proactive Chat
  • Project Management
  • Purchasing & Receiving
  • Quality Assurance
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Issues
  • Release Management
  • Reminders
  • Repair Estimates
  • Repair Tickets
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Response Management
  • Retail Inventory Management
  • Rich Text Editor
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Technician Management
  • Template Management
  • Templates
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Management
  • Vacation/Leave Tracking
  • Vendor Management
  • Video Support
  • Virtual Assistant
  • VoIP Connection
  • Warehouse Management
  • Warranty Tracking
  • Website Integration
  • Widgets
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • APPSeCONNECT
  • Aircall
  • Alegra
  • Asana
  • AskNicely
  • Asterisk
  • BigCommerce
  • Bigin by Zoho CRM
  • Call Center Studio
  • Capsule
  • ChargeOver
  • ChurnZero
  • Clearbit
  • ClickSend
  • Clockify
  • Close
  • CloudTalk
  • Cx MOMENTS
  • Exotel
  • FreJun
  • GitHub
  • GoTo Connect
  • Google Analytics 360
  • Google Calendar
  • Google Workspace
  • Harvest
  • Hiveage
  • Intercom
  • Jira
  • JustCall
  • LateShipment.com
  • MYOB Business
  • Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Netomi
  • OnePageCRM
  • Ozonetel
  • PayPal
  • Pipedream
  • Pipedrive
  • Plivo
  • QuickBooks Online
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • Salesforce Sales Cloud
  • ShippingChimp
  • Skyvia
  • Slack
  • Stripe
  • SurveyMonkey
  • TalkChief
  • Teamwork CRM
  • Toky
  • Trello
  • Twilio
  • Twitter/X
  • WHMCS
  • WhatsApp
  • WordPress
  • Yeastar P-Series Phone System
  • Zadarma
  • Zapier
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Commerce
  • Zoho Creator
  • Zoho FSM
  • Zoho Flow
  • Zoho Forms
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Meeting
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Sprints
  • Zoho Survey
  • Zoho Voice
  • Zoom Phone
  • authorize.net
  • babelforce
  • viaSocket
  • APPSeCONNECT
  • Aircall
  • Alegra
  • Asana
  • AskNicely
  • Asterisk
  • BigCommerce
  • Bigin by Zoho CRM
  • Call Center Studio
  • Capsule
  • ChargeOver
  • ChurnZero
  • Clearbit
  • ClickSend
  • Clockify
  • Close
  • CloudTalk
  • Cx MOMENTS
  • Exotel
  • FreJun
  • GitHub
  • GoTo Connect
  • Google Analytics 360
  • Google Calendar
  • Google Workspace
  • Harvest
  • Hiveage
  • Intercom
  • Jira
  • JustCall
  • LateShipment.com
  • MYOB Business
  • Mailchimp
  • Meta for Business
  • Microsoft Teams
  • Netomi
  • OnePageCRM
  • Ozonetel
  • PayPal
  • Pipedream
  • Pipedrive
  • Plivo
  • QuickBooks Online
  • QuickBooks Online Advanced
  • RingCentral Contact Center
  • Salesforce Sales Cloud
  • ShippingChimp
  • Skyvia
  • Slack
  • Stripe
  • SurveyMonkey
  • TalkChief
  • Teamwork CRM
  • Toky
  • Trello
  • Twilio
  • Twitter/X
  • WHMCS
  • WhatsApp
  • WordPress
  • Yeastar P-Series Phone System
  • Zadarma
  • Zapier
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Commerce
  • Zoho Creator
  • Zoho FSM
  • Zoho Flow
  • Zoho Forms
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Meeting
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Sprints
  • Zoho Survey
  • Zoho Voice
  • Zoom Phone
  • authorize.net
  • babelforce
  • viaSocket