Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Visual, flexible tool with full support for Scrum, Kanban or a custom approach. Gives visibility across teams, projects and the whole company.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$14.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(2,193)

Ease of Use

4.4/ 5

Features

4.5/ 5

Customer Service

4.3/ 5

Value for Money

4.5/ 5

Overall rating

4.5 /5
(546)

Ease of Use

4.0/ 5

Features

4.4/ 5

Customer Service

4.6/ 5

Value for Money

4.3/ 5

Total features 159

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Backlog Management
  • Batch Communications
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • Bug Tracking
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For IT Project Management
  • For Insurance Industry
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Goal Management
  • Help Desk Management
  • IVR
  • Idea Management
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • KPI Monitoring
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Planning Tools
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Product Roadmapping
  • Progress Reports
  • Progress Tracking
  • Project Accounting
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Projections
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Management
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Response Management
  • Retrospectives Management
  • Rich Text Editor
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Sprint Planning
  • Status Tracking
  • Strategic Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Management
  • Template Management
  • Templates
  • Testing/QA Management
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timeline Management
  • Timesheet Management
  • To-Do List
  • Traditional Methodologies
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Management
  • Video Support
  • Virtual Assistant
  • Visualization
  • VoIP Connection
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 74

  • @mentions
  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts/Escalation
  • Alerts/Notifications
  • Assignment Management
  • Audit Trail
  • Automated Routing
  • Automatic Call Distribution
  • Autoresponders
  • Backlog Management
  • Batch Communications
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • Bug Tracking
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Case Management
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Content Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Decision Support Software
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For IT Project Management
  • For Insurance Industry
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Goal Management
  • Help Desk Management
  • IVR
  • Idea Management
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • KPI Monitoring
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Planning Tools
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Product Roadmapping
  • Progress Reports
  • Progress Tracking
  • Project Accounting
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Projections
  • Quality Assurance
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Management
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Response Management
  • Retrospectives Management
  • Rich Text Editor
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • SSL Security
  • Sales Pipeline Management
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Sprint Planning
  • Status Tracking
  • Strategic Planning
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Management
  • Template Management
  • Templates
  • Testing/QA Management
  • Text Analysis
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timeline Management
  • Timesheet Management
  • To-Do List
  • Traditional Methodologies
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • User Management
  • Video Support
  • Virtual Assistant
  • Visualization
  • VoIP Connection
  • Website Integration
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • APPSeCONNECT
  • Aircall
  • Alegra
  • Asana
  • AskNicely
  • Asterisk
  • Azure DevOps Server
  • BigCommerce
  • Bigin by Zoho CRM
  • Bugzilla
  • Call Center Studio
  • Capsule
  • ChargeOver
  • ChurnZero
  • Clearbit
  • ClickSend
  • Clockify
  • CloudTalk
  • Coverity
  • Cx MOMENTS
  • Dynatrace
  • Exotel
  • FreJun
  • GitHub
  • GitLab
  • GoTo Connect
  • Google Analytics 360
  • Google Workspace
  • Harvest
  • Hiveage
  • Intercom
  • Jenkins
  • Jira
  • JustCall
  • LateShipment.com
  • MYOB Business
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Teams
  • Microsoft Visual Studio
  • Miro
  • Netomi
  • Okta
  • OnePageCRM
  • Ozonetel
  • Phabricator
  • Pipedream
  • Pipedrive
  • Plivo
  • RingCentral Contact Center
  • Salesforce Sales Cloud
  • ServiceNow
  • ShippingChimp
  • Skyvia
  • Slack
  • SurveyMonkey
  • Tableau
  • TalkChief
  • Teamwork CRM
  • Toky
  • Trello
  • Twilio
  • Twitter/X
  • WHMCS
  • WhatsApp
  • Yeastar P-Series Phone System
  • Zadarma
  • Zapier
  • Zendesk Suite
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Commerce
  • Zoho Creator
  • Zoho FSM
  • Zoho Flow
  • Zoho Forms
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Meeting
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Sprints
  • Zoho Survey
  • Zoho Voice
  • Zoom Phone
  • babelforce
  • viaSocket
  • APPSeCONNECT
  • Aircall
  • Alegra
  • Asana
  • AskNicely
  • Asterisk
  • Azure DevOps Server
  • BigCommerce
  • Bigin by Zoho CRM
  • Bugzilla
  • Call Center Studio
  • Capsule
  • ChargeOver
  • ChurnZero
  • Clearbit
  • ClickSend
  • Clockify
  • CloudTalk
  • Coverity
  • Cx MOMENTS
  • Dynatrace
  • Exotel
  • FreJun
  • GitHub
  • GitLab
  • GoTo Connect
  • Google Analytics 360
  • Google Workspace
  • Harvest
  • Hiveage
  • Intercom
  • Jenkins
  • Jira
  • JustCall
  • LateShipment.com
  • MYOB Business
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Teams
  • Microsoft Visual Studio
  • Miro
  • Netomi
  • Okta
  • OnePageCRM
  • Ozonetel
  • Phabricator
  • Pipedream
  • Pipedrive
  • Plivo
  • RingCentral Contact Center
  • Salesforce Sales Cloud
  • ServiceNow
  • ShippingChimp
  • Skyvia
  • Slack
  • SurveyMonkey
  • Tableau
  • TalkChief
  • Teamwork CRM
  • Toky
  • Trello
  • Twilio
  • Twitter/X
  • WHMCS
  • WhatsApp
  • Yeastar P-Series Phone System
  • Zadarma
  • Zapier
  • Zendesk Suite
  • Zoho Analytics
  • Zoho Assist
  • Zoho Billing
  • Zoho Books
  • Zoho BugTracker
  • Zoho CRM
  • Zoho Cliq
  • Zoho Commerce
  • Zoho Creator
  • Zoho FSM
  • Zoho Flow
  • Zoho Forms
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Meeting
  • Zoho Projects
  • Zoho SalesIQ
  • Zoho Social
  • Zoho Sprints
  • Zoho Survey
  • Zoho Voice
  • Zoom Phone
  • babelforce
  • viaSocket