Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.
Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers &...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations.
Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

€40,00/month

  • Subscription

Starting from

US$24,00/month

  • Subscription

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Overall rating

4,6 /5
(22)
Ease of Use
4,6/5
Features & Functionality
4,2/5
Customer Service
4,6/5
Value for Money
4,4/5

Total features 119

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • Boolean Search
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Alerts
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Decision Support Software
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Response Control
  • Email Templates
  • FAQ
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Data Presentation
  • Help Desk Management
  • IVR / Voice Recognition
  • Impact Measurement
  • Inbound Call Center
  • Influencer Tracking
  • Interaction Tracking
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multiple Scripts
  • Natural Language Search
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Proactive Chat
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Review Monitoring
  • Review Notification
  • Role-Based Permissions
  • Routing
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summarization
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxonomy Classification
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Topic Clustering
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 90

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Appointment Management
  • Assignment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • Boolean Search
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Alerts
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Decision Support Software
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Response Control
  • Email Templates
  • FAQ
  • Feedback Management
  • File Sharing
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Data Presentation
  • Help Desk Management
  • IVR / Voice Recognition
  • Impact Measurement
  • Inbound Call Center
  • Influencer Tracking
  • Interaction Tracking
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Language Detection
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multiple Scripts
  • Natural Language Search
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Communications
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Proactive Chat
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recurring Issues
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Review Monitoring
  • Review Notification
  • Role-Based Permissions
  • Routing
  • SMS Messaging
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summarization
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxonomy Classification
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Topic Clustering
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Crowdin
  • Enabley
  • HubSpot CRM
  • Jira
  • Salesforce Sales Cloud
  • Slack
  • Zapier
  • Crowdin
  • Enabley
  • HubSpot CRM
  • Jira
  • Salesforce Sales Cloud
  • Slack
  • Zapier