Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.
Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers &...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers'...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

€40,00/month

  • Subscription

Starting from

US$29,00/month

  • Subscription

Overall rating

0 /5
(0)
Ease of Use
0/5
Features & Functionality
0/5
Customer Service
0/5
Value for Money
0/5

Overall rating

4,6 /5
(83)
Ease of Use
4,4/5
Features & Functionality
4,3/5
Customer Service
4,6/5
Value for Money
4,5/5

Total features 119

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Audience Targeting
  • Authentication
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • Boolean Search
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Alerts
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Synchronization
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Response Control
  • Email Templates
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Data Presentation
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Impact Measurement
  • Inbound Call Center
  • Indexing
  • Influencer Tracking
  • Interaction Tracking
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Language Detection
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Natural Language Search
  • Negative Feedback Management
  • Network Monitoring
  • On-Demand Communications
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Progressive Dialer
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Review Monitoring
  • Review Notification
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summarization
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxonomy Classification
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Topic Clustering
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 92

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Audience Targeting
  • Authentication
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • Boolean Search
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Complaint Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Configurable Alerts
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Synchronization
  • Decision Support Software
  • Discussions / Forums
  • Document Storage
  • Email Distribution
  • Email Management
  • Email Response Control
  • Email Templates
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Geotargeting
  • Graphical Data Presentation
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Impact Measurement
  • Inbound Call Center
  • Indexing
  • Influencer Tracking
  • Interaction Tracking
  • Issue Auditing
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Language Detection
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Natural Language Search
  • Negative Feedback Management
  • Network Monitoring
  • On-Demand Communications
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Predictive Analytics
  • Progressive Dialer
  • Project Management
  • Project Time Tracking
  • Queue Management
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Issues
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Review Monitoring
  • Review Notification
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Status Tracking
  • Summarization
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Taxonomy Classification
  • Template Management
  • Text Analysis
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Time Clock
  • Topic Clustering
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Virtual Assistant
  • Voice Customization
  • Voice Mail
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Batchbook
  • Bigcommerce
  • Facebook
  • FreshBooks
  • Google Workspace
  • HappyFox Chat
  • Highrise
  • Insightly
  • Jira
  • Keap
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • Olark
  • OneLogin
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • SmartSignin
  • SnapEngage
  • SugarCRM
  • SurveyMonkey
  • Twilio Voice
  • Twitter
  • WordPress
  • Zapier
  • Zoho CRM
  • Batchbook
  • Bigcommerce
  • Facebook
  • FreshBooks
  • Google Workspace
  • HappyFox Chat
  • Highrise
  • Insightly
  • Jira
  • Keap
  • LogMeIn Rescue
  • Magento Commerce
  • Mailchimp
  • Nicereply
  • Olark
  • OneLogin
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • SmartSignin
  • SnapEngage
  • SugarCRM
  • SurveyMonkey
  • Twilio Voice
  • Twitter
  • WordPress
  • Zapier
  • Zoho CRM