Talkdesk vs Verint Workforce Management
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Overview
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Verint® Workforce Management™ helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling solutions. Optimal resource plans schedule for both humans and bots maximizing efficiency across the enterprise.
Verint® Workforce Management™ helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$85.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
3.8/ 5Features
4.6/ 5Customer Service
4/ 5Value for Money
4.6/ 5Features
Total features 97
- AI/Machine Learning
- API
- Absence Management
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Attendance Management
- Attendance Tracking
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Availability Management
- Behavior Tracking
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Clock In/Out
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Surveys
- Customizable Reports
- Data Import/Export
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Management
- Employee Profiles
- Employee Scheduling
- Event Triggered Actions
- Facility Scheduling
- For Call Centers
- Forecasting
- IVR
- Idle Time Monitoring
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Lead Management
- Leaderboards
- Leave Tracking
- List Management
- Manual Dialer
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Multiple Scripts
- On-Demand Recording
- Online Time Clock
- Online Voice Transmission
- Outbound Call Center
- Overtime Calculation
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Process/Workflow Automation
- Productivity Analysis
- Progress Tracking
- Progressive Dialer
- Project Time Tracking
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Reminders
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Schedule Distribution
- Scheduled Recording
- Scheduling
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Shift Swapping
- Sick Leave Tracking
- Single Sign On
- Skills Tracking
- Support Ticket Management
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Calendars
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Time & Expense Tracking
- Time Clock
- Time Off Management
- Time Off Requests
- Time Tracking
- Timesheet Management
- Unified Communications
- Vacation/Leave Tracking
- Variable Workforce
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Website Integration
- Workflow Management
- Workforce Management
Total features 76
- AI/Machine Learning
- API
- Absence Management
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Attendance Management
- Attendance Tracking
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Availability Management
- Behavior Tracking
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Clock In/Out
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Surveys
- Customizable Reports
- Data Import/Export
- Employee Activity Monitoring
- Employee Coaching Tools
- Employee Management
- Employee Profiles
- Employee Scheduling
- Event Triggered Actions
- Facility Scheduling
- For Call Centers
- Forecasting
- IVR
- Idle Time Monitoring
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Lead Management
- Leaderboards
- Leave Tracking
- List Management
- Manual Dialer
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Multiple Scripts
- On-Demand Recording
- Online Time Clock
- Online Voice Transmission
- Outbound Call Center
- Overtime Calculation
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Process/Workflow Automation
- Productivity Analysis
- Progress Tracking
- Progressive Dialer
- Project Time Tracking
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Reminders
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Schedule Distribution
- Scheduled Recording
- Scheduling
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Shift Swapping
- Sick Leave Tracking
- Single Sign On
- Skills Tracking
- Support Ticket Management
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Calendars
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Time & Expense Tracking
- Time Clock
- Time Off Management
- Time Off Requests
- Time Tracking
- Timesheet Management
- Unified Communications
- Vacation/Leave Tracking
- Variable Workforce
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Website Integration
- Workflow Management
- Workforce Management
Integrations
- Acquire
- Airkit
- Amazon Connect
- Avochato
- BigCommerce
- Brand Embassy
- Contactually
- CrankWheel
- Dasceq
- Freshdesk
- Google Contacts
- Groove
- Help Scout
- Highrise
- Hoopla
- Intercom
- Intertel
- Keap
- Knowmax
- Kustomer
- LiveChat
- Nimble
- Observe.AI
- Olark
- OnePageCRM
- Pipedrive
- Playvox
- ProcedureFlow
- Replicant
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Scorebuddy
- Shopify
- Slack
- Slybroadcast
- SmartAction Omni-bot
- Snapsolv
- Tap My Back
- Teneo
- Tethr
- Textline
- Twilio
- Unify
- UserVoice
- Userlike
- Zappix Digital Patient Engagement
- Zendesk Suite
- Zingtree
- Zoho CRM
- eyeson
- Acquire
- Airkit
- Amazon Connect
- Avochato
- BigCommerce
- Brand Embassy
- Contactually
- CrankWheel
- Dasceq
- Freshdesk
- Google Contacts
- Groove
- Help Scout
- Highrise
- Hoopla
- Intercom
- Intertel
- Keap
- Knowmax
- Kustomer
- LiveChat
- Nimble
- Observe.AI
- Olark
- OnePageCRM
- Pipedrive
- Playvox
- ProcedureFlow
- Replicant
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Scorebuddy
- Shopify
- Slack
- Slybroadcast
- SmartAction Omni-bot
- Snapsolv
- Tap My Back
- Teneo
- Tethr
- Textline
- Twilio
- Unify
- UserVoice
- Userlike
- Zappix Digital Patient Engagement
- Zendesk Suite
- Zingtree
- Zoho CRM
- eyeson