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Talkdesk vs Verint Workforce Management

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Verint® Workforce Management™ helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling solutions. Optimal resource plans schedule for both humans and bots maximizing efficiency across the enterprise.
Verint® Workforce Management™ helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$85.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.5 /5
(728)

Ease of Use

4.7/ 5

Features

4.4/ 5

Customer Service

4.6/ 5

Value for Money

4.5/ 5

Overall rating

4.2 /5
(19)

Ease of Use

3.8/ 5

Features

4.6/ 5

Customer Service

4/ 5

Value for Money

4.6/ 5

Total features 97

  • AI/Machine Learning
  • API
  • Absence Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Attendance Management
  • Attendance Tracking
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Availability Management
  • Behavior Tracking
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Clock In/Out
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Surveys
  • Customizable Reports
  • Data Import/Export
  • Employee Activity Monitoring
  • Employee Coaching Tools
  • Employee Management
  • Employee Profiles
  • Employee Scheduling
  • Event Triggered Actions
  • Facility Scheduling
  • For Call Centers
  • Forecasting
  • IVR
  • Idle Time Monitoring
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Lead Management
  • Leaderboards
  • Leave Tracking
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multiple Scripts
  • On-Demand Recording
  • Online Time Clock
  • Online Voice Transmission
  • Outbound Call Center
  • Overtime Calculation
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Project Time Tracking
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Recruitment Management
  • Reminders
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Schedule Distribution
  • Scheduled Recording
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Shift Swapping
  • Sick Leave Tracking
  • Single Sign On
  • Skills Tracking
  • Support Ticket Management
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Text to Speech
  • Third-Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Clock
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Unified Communications
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Website Integration
  • Workflow Management
  • Workforce Management

Total features 76

  • AI/Machine Learning
  • API
  • Absence Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Attendance Management
  • Attendance Tracking
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Availability Management
  • Behavior Tracking
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Clock In/Out
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Surveys
  • Customizable Reports
  • Data Import/Export
  • Employee Activity Monitoring
  • Employee Coaching Tools
  • Employee Management
  • Employee Profiles
  • Employee Scheduling
  • Event Triggered Actions
  • Facility Scheduling
  • For Call Centers
  • Forecasting
  • IVR
  • Idle Time Monitoring
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Lead Management
  • Leaderboards
  • Leave Tracking
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multiple Scripts
  • On-Demand Recording
  • Online Time Clock
  • Online Voice Transmission
  • Outbound Call Center
  • Overtime Calculation
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Predictive Dialer
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Tracking
  • Progressive Dialer
  • Project Time Tracking
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Recruitment Management
  • Reminders
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Messaging
  • Schedule Distribution
  • Scheduled Recording
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Shift Swapping
  • Sick Leave Tracking
  • Single Sign On
  • Skills Tracking
  • Support Ticket Management
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Text to Speech
  • Third-Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Clock
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Timesheet Management
  • Unified Communications
  • Vacation/Leave Tracking
  • Variable Workforce
  • Video Conferencing
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Website Integration
  • Workflow Management
  • Workforce Management
  • Acquire
  • Airkit
  • Amazon Connect
  • Avochato
  • BigCommerce
  • Brand Embassy
  • Contactually
  • CrankWheel
  • Dasceq
  • Freshdesk
  • Google Contacts
  • Groove
  • Help Scout
  • Highrise
  • Hoopla
  • Intercom
  • Intertel
  • Keap
  • Knowmax
  • Kustomer
  • LiveChat
  • Nimble
  • Observe.AI
  • Olark
  • OnePageCRM
  • Pipedrive
  • Playvox
  • ProcedureFlow
  • Replicant
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Scorebuddy
  • Shopify
  • Slack
  • Slybroadcast
  • SmartAction Omni-bot
  • Snapsolv
  • Tap My Back
  • Teneo
  • Tethr
  • Textline
  • Twilio
  • Unify
  • UserVoice
  • Userlike
  • Zappix Digital Patient Engagement
  • Zendesk Suite
  • Zingtree
  • Zoho CRM
  • eyeson
  • Acquire
  • Airkit
  • Amazon Connect
  • Avochato
  • BigCommerce
  • Brand Embassy
  • Contactually
  • CrankWheel
  • Dasceq
  • Freshdesk
  • Google Contacts
  • Groove
  • Help Scout
  • Highrise
  • Hoopla
  • Intercom
  • Intertel
  • Keap
  • Knowmax
  • Kustomer
  • LiveChat
  • Nimble
  • Observe.AI
  • Olark
  • OnePageCRM
  • Pipedrive
  • Playvox
  • ProcedureFlow
  • Replicant
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Scorebuddy
  • Shopify
  • Slack
  • Slybroadcast
  • SmartAction Omni-bot
  • Snapsolv
  • Tap My Back
  • Teneo
  • Tethr
  • Textline
  • Twilio
  • Unify
  • UserVoice
  • Userlike
  • Zappix Digital Patient Engagement
  • Zendesk Suite
  • Zingtree
  • Zoho CRM
  • eyeson