CRM Analytics vs EvaluAgent
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Overview
CRM Analytics is a cloud-based and on-premise data analysis platform, which helps small to large businesses in finance, healthcare, life sciences, communications, manufacturing, consumer goods, and other sectors extract, visualize, connect, share, and clean data. Features include machine learning (ML), natural language processing (NLP), artificial intelligence (AI), forecasting, predictive modeling, and drag-and-drop data visualization.
CRM Analytics is a cloud-based and on-premise data analysis platform, which helps small to large businesses in finance, healthcare, life sciences,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Pricing
Starting from
US$70.00/year
- Free Version
- Free Trial
- Subscription
Starting from
US$15.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.1/ 5Features
4.2/ 5Customer Service
4.1/ 5Value for Money
4.2/ 5Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.8/ 5Value for Money
4.8/ 5Features
Total features 78
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Assessment Management
- Association Discovery
- Audit Management
- Automatic Transcription
- Bayesian Analysis
- Benchmarking
- Built-in Course Authoring
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Campaign Management
- Categorisation/Grouping
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Dashboard
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Blending
- Data Capture and Transfer
- Data Cleansing
- Data Clustering
- Data Connectors
- Data Discovery
- Data Import/Export
- Data Management
- Data Mapping
- Data Security
- Data Visualization
- Data Warehousing
- Document Management
- Document Storage
- Drag & Drop
- Employee Coaching Tools
- Feedback Management
- File Storage
- Financial Reporting
- For Healthcare
- Forecasting
- Functions/Calculations
- Gamification
- Goal Setting/Tracking
- HIPAA Compliant
- High Volume Processing
- Historical Reporting
- Interaction Tracking
- KPI Monitoring
- Key Performance Indicators
- Learning Management
- Learning Paths/Tracks
- Marketing Reports
- Metadata Management
- Mobile Dashboards
- Modeling & Simulation
- Monitoring
- Monte Carlo Simulation
- Multi-Channel Data Collection
- Multiple Data Sources
- Multiple Scoring Models
- Multivariate Analysis
- Natural Language Processing
- Negative Feedback Management
- No-Code
- OLAP
- Onboarding
- Performance Management
- Performance Metrics
- Predictive Analytics
- Private Dashboards
- Process/Workflow Automation
- Profitability Analysis
- Public Dashboards
- Publishing/Sharing
- Quality Assurance
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Regression Analysis
- Relational Display
- Reporting & Statistics
- Reporting/Analytics
- Risk Assessment
- Risk Management
- Sales Reports
- Scheduled/Automated Reports
- Scorecards
- Search/Filter
- Self Service Data Preparation
- Self Service Portal
- Self-Service Search
- Self-service Analytics
- Sentiment Analysis
- Single Page View
- Skills Tracking
- Speech-to-Text Analysis
- Statistical Analysis
- Statistical Process Control
- Statistical Simulation
- Strategic Planning
- Survey/Poll Management
- Surveys & Feedback
- Survival Analysis
- Task Management
- Templates
- Text Analysis
- Third-Party Integrations
- Time Series Analysis
- Training Management
- Trend Analysis
- Trend/Problem Indicators
- Visual Analytics
- Visual Discovery
- Widgets
- Workflow Management
Total features 81
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Assessment Management
- Association Discovery
- Audit Management
- Automatic Transcription
- Bayesian Analysis
- Benchmarking
- Built-in Course Authoring
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Campaign Management
- Categorisation/Grouping
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Complaint Management
- Complaint Monitoring
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Experience Management
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Dashboard
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Analysis Tools
- Data Blending
- Data Capture and Transfer
- Data Cleansing
- Data Clustering
- Data Connectors
- Data Discovery
- Data Import/Export
- Data Management
- Data Mapping
- Data Security
- Data Visualization
- Data Warehousing
- Document Management
- Document Storage
- Drag & Drop
- Employee Coaching Tools
- Feedback Management
- File Storage
- Financial Reporting
- For Healthcare
- Forecasting
- Functions/Calculations
- Gamification
- Goal Setting/Tracking
- HIPAA Compliant
- High Volume Processing
- Historical Reporting
- Interaction Tracking
- KPI Monitoring
- Key Performance Indicators
- Learning Management
- Learning Paths/Tracks
- Marketing Reports
- Metadata Management
- Mobile Dashboards
- Modeling & Simulation
- Monitoring
- Monte Carlo Simulation
- Multi-Channel Data Collection
- Multiple Data Sources
- Multiple Scoring Models
- Multivariate Analysis
- Natural Language Processing
- Negative Feedback Management
- No-Code
- OLAP
- Onboarding
- Performance Management
- Performance Metrics
- Predictive Analytics
- Private Dashboards
- Process/Workflow Automation
- Profitability Analysis
- Public Dashboards
- Publishing/Sharing
- Quality Assurance
- Quality Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Regression Analysis
- Relational Display
- Reporting & Statistics
- Reporting/Analytics
- Risk Assessment
- Risk Management
- Sales Reports
- Scheduled/Automated Reports
- Scorecards
- Search/Filter
- Self Service Data Preparation
- Self Service Portal
- Self-Service Search
- Self-service Analytics
- Sentiment Analysis
- Single Page View
- Skills Tracking
- Speech-to-Text Analysis
- Statistical Analysis
- Statistical Process Control
- Statistical Simulation
- Strategic Planning
- Survey/Poll Management
- Surveys & Feedback
- Survival Analysis
- Task Management
- Templates
- Text Analysis
- Third-Party Integrations
- Time Series Analysis
- Training Management
- Trend Analysis
- Trend/Problem Indicators
- Visual Analytics
- Visual Discovery
- Widgets
- Workflow Management
Integrations
- Aircall
- Amazon Connect
- Dixa
- Freshdesk
- Google Cloud BigQuery
- Google Sheets
- Help Scout
- Intercom
- Microsoft SQL Server
- Nicereply
- Presto
- Puzzel
- Redbox
- Salesforce Sales Cloud
- Snowflake
- Talkdesk
- Twilio
- Zapier
- Zendesk Suite
- injixo
- Aircall
- Amazon Connect
- Dixa
- Freshdesk
- Google Cloud BigQuery
- Google Sheets
- Help Scout
- Intercom
- Microsoft SQL Server
- Nicereply
- Presto
- Puzzel
- Redbox
- Salesforce Sales Cloud
- Snowflake
- Talkdesk
- Twilio
- Zapier
- Zendesk Suite
- injixo