Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful ITIL aligned out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business
HaloPSA is a single, all-inclusive solution, designed for MSPs. HaloPSA gives you the power to manage your comprehensive service desk with powerful...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

US$15,00/month

  • One Time License
  • Subscription

Starting from

£29,00/month

  • One Time License
  • Subscription

Overall rating

4,6 /5
(33)
Ease of Use
4,3/5
Features & Functionality
4,5/5
Customer Service
4,7/5
Value for Money
4,6/5

Overall rating

4,8 /5
(15)
Ease of Use
4,1/5
Features & Functionality
4,7/5
Customer Service
4,9/5
Value for Money
4,5/5

Total features 178

  • @mentions
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Auditing
  • Authentication
  • Automated Billing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Categorization
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Currency Conversion
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Migration
  • Drag & Drop Interface
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • Filtered Views
  • Fixed Asset Management
  • Full Text Search
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Lead Distribution
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Print Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Management
  • Project Notes
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Queue Manager
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Billing
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Room Booking
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Forecasting
  • Sales Orders
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Tracking
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management

Total features 227

  • @mentions
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Auditing
  • Authentication
  • Automated Billing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Categorization
  • Change Management
  • Chat
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Configurable Workflow
  • Configuration Management
  • Contact History
  • Contract Drafting
  • Contract Management
  • Contractor Management
  • Currency Conversion
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Migration
  • Drag & Drop Interface
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • Filtered Views
  • Fixed Asset Management
  • Full Text Search
  • Help Desk Management
  • Incident Management
  • Instant Messaging
  • Inventory Management
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Lead Distribution
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Performance Reports
  • Permission Management
  • Print Management
  • Prioritizing
  • Problem Management
  • Productivity Reporting
  • Project Management
  • Project Notes
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchase Order Management
  • Queue Manager
  • QuickBooks Integration
  • Quote Management
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Billing
  • Reporting & Statistics
  • Request Assignment
  • Role-Based Permissions
  • Room Booking
  • SLA Management
  • SMS Integration
  • SSL Security
  • Sales Forecasting
  • Sales Orders
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Tracking
  • Team Calendars
  • Third Party Integration
  • Time & Expense Tracking
  • Timesheets
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management
  • Google Analytics
  • Highrise CRM
  • Jira
  • KashFlow
  • Magento Commerce
  • Microsoft Azure
  • Nicereply
  • Okta
  • OneLogin
  • PagerDuty
  • Google Analytics
  • Highrise CRM
  • Jira
  • KashFlow
  • Magento Commerce
  • Microsoft Azure
  • Nicereply
  • Okta
  • OneLogin
  • PagerDuty