Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app,...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support

Starting from

US$15,00/month

  • Free
  • Subscription

Starting from

US$19,00/month

  • Free
  • Subscription

Overall rating

4,6 /5
(34)
Ease of Use
4,4/5
Features & Functionality
4,5/5
Customer Service
4,7/5
Value for Money
4,6/5

Overall rating

4 /5
(68)
Ease of Use
4,1/5
Features & Functionality
3,8/5
Customer Service
3,8/5
Value for Money
4/5

Total features 99

  • "What If" Scenarios
  • @mentions
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Auditing
  • Authentication
  • Automated Billing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Categorization
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Profile
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Full Text Search
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Lead Distribution
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Time Tracking
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Tracking
  • Third Party Integration
  • Timeline Management
  • Visitor Tracking
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management

Total features 61

  • "What If" Scenarios
  • @mentions
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Auditing
  • Authentication
  • Automated Billing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Notifications
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Categorization
  • Chat
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Commenting
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Database
  • Customer History
  • Customer Profiling
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Employee Management
  • Employee Profile
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Filtered Views
  • Full Text Search
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Assignment
  • Lead Distribution
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Project Notes
  • Project Time Tracking
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Tracking
  • Third Party Integration
  • Timeline Management
  • Visitor Tracking
  • Voice Mail
  • Website Integration
  • Widgets
  • Workflow Management
  • Freshservice
  • Freshworks CRM
  • Google Analytics
  • Highrise CRM
  • Jira
  • Knowmax
  • Magento Commerce
  • OBI Engage
  • Okta
  • OneLogin
  • Freshservice
  • Freshworks CRM
  • Google Analytics
  • Highrise CRM
  • Jira
  • Knowmax
  • Magento Commerce
  • OBI Engage
  • Okta
  • OneLogin