Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Liberty is a web-based knowledge management & library automation solution which enables the management of all physical, virtual & electronic library resources
Liberty is a web-based knowledge management & library automation solution which enables the management of all physical, virtual & electronic library...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15,00/month

  • Subscription

Starting from

  • Subscription

Overall rating

4,6 /5
(35)
Ease of Use
4,3/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,5/5

Overall rating

4,8 /5
(10)
Ease of Use
4,4/5
Features & Functionality
4,5/5
Customer Service
5/5
Value for Money
4,7/5

Total features 138

  • @mentions
  • API
  • Access Controls/Permissions
  • Acquisition Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Check Processing
  • Church Libraries
  • Circulation Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support Software
  • Digital Asset Management
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Analytics
  • Equipment Tracking
  • Event Triggered Actions
  • Fee Collection
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Knowledge Base Management
  • Labeling
  • Law Libraries
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Data Sources
  • Multiple User Accounts
  • Network Monitoring
  • OPAC
  • Offline Form
  • Online Catalog
  • Online Forums
  • Patron Management
  • Performance Management
  • Performance Metrics
  • Periodicals Management
  • Preview Functionality
  • Prioritization
  • Private Libraries
  • Proactive Chat
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Public Libraries
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Reservations Management
  • Reserve Shelf Management
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • School Libraries
  • Search/Filter
  • Self Check-in/Check-out
  • Self Service Portal
  • Self-Learning
  • Serials Management
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Voice Mail
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 46

  • @mentions
  • API
  • Access Controls/Permissions
  • Acquisition Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Check Processing
  • Church Libraries
  • Circulation Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support Software
  • Digital Asset Management
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Analytics
  • Equipment Tracking
  • Event Triggered Actions
  • Fee Collection
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Interactive Content
  • Inventory Management
  • Knowledge Base Management
  • Labeling
  • Law Libraries
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Data Sources
  • Multiple User Accounts
  • Network Monitoring
  • OPAC
  • Offline Form
  • Online Catalog
  • Online Forums
  • Patron Management
  • Performance Management
  • Performance Metrics
  • Periodicals Management
  • Preview Functionality
  • Prioritization
  • Private Libraries
  • Proactive Chat
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Public Libraries
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Release Management
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Reservations Management
  • Reserve Shelf Management
  • Resource Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • School Libraries
  • Search/Filter
  • Self Check-in/Check-out
  • Self Service Portal
  • Self-Learning
  • Serials Management
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • Voice Mail
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Google Analytics
  • Highrise
  • HipChat
  • Jira
  • Magento Commerce
  • Okta
  • OneLogin
  • Salesforce.org
  • Trello
  • Twilio Voice
  • Google Analytics
  • Highrise
  • HipChat
  • Jira
  • Magento Commerce
  • Okta
  • OneLogin
  • Salesforce.org
  • Trello
  • Twilio Voice