Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Yellow Messenger help businesses in advertising, education, banking and other industries create, launch, and manage custom chatbots. The AI technology lets organizations build virtual assistants to automate operational workflows, respond to customer queries, and engage with the target audience.
Yellow Messenger help businesses in advertising, education, banking and other industries create, launch, and manage custom chatbots. The AI...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$15,00/month

  • Subscription

Starting from

  • Subscription

Overall rating

4,6 /5
(34)
Ease of Use
4,4/5
Features & Functionality
4,5/5
Customer Service
4,7/5
Value for Money
4,6/5

Overall rating

4,7 /5
(15)
Ease of Use
4,4/5
Features & Functionality
4,2/5
Customer Service
4,5/5
Value for Money
4,2/5

Total features 138

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Assignment Management
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Benchmarking
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Labeling
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • Online Forums
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process Control
  • Project Management
  • Project Time Tracking
  • Pulse Surveys
  • Question Library
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Orders
  • Sales Trend Analysis
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Speech Recognition
  • Speech Synthesis
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Visual Analytics
  • Voice Mail
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Total features 65

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Approval Process Control
  • Assignment Management
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Benchmarking
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support Software
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Labeling
  • Lead Distribution
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • Online Forums
  • Performance Management
  • Performance Metrics
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Process Control
  • Project Management
  • Project Time Tracking
  • Pulse Surveys
  • Question Library
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Orders
  • Sales Trend Analysis
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Speech Recognition
  • Speech Synthesis
  • Status Tracking
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Visual Analytics
  • Voice Mail
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Facebook
  • Google Analytics
  • Google Chat
  • Google Drive
  • Highrise
  • HipChat
  • Jira
  • Magento Commerce
  • Microsoft 365
  • Microsoft Azure
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneLogin
  • SAP Business One
  • SAP SuccessFactors HCM Suite
  • Salesforce.org
  • Slack
  • Telegram
  • Trello
  • Twilio Voice
  • WhatsApp
  • Xero
  • Zapier
  • Zendesk
  • Facebook
  • Google Analytics
  • Google Chat
  • Google Drive
  • Highrise
  • HipChat
  • Jira
  • Magento Commerce
  • Microsoft 365
  • Microsoft Azure
  • Microsoft SharePoint
  • Microsoft Teams
  • Okta
  • OneLogin
  • SAP Business One
  • SAP SuccessFactors HCM Suite
  • Salesforce.org
  • Slack
  • Telegram
  • Trello
  • Twilio Voice
  • WhatsApp
  • Xero
  • Zapier
  • Zendesk