Deskpro vs OneHash Chat

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
OneChat is an all-in-one customer communication solution.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$29.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.6 /5
(38)

Ease of Use

4.3/ 5

Features

4.5/ 5

Customer Service

4.7/ 5

Value for Money

4.5/ 5

Overall rating

5 /5
(4)

Ease of Use

4.8/ 5

Features

5/ 5

Customer Service

5/ 5

Value for Money

5/ 5

Total features 118

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Automated Routing
  • Autoresponders
  • CRM
  • Call Center Management
  • Canned Responses
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • For Insurance Industry
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Alerts
  • Mobile Interface
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Online Forums
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Sales Pipeline Management
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management

Total features 57

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Automated Routing
  • Autoresponders
  • CRM
  • Call Center Management
  • Canned Responses
  • Catalog Management
  • Change Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Decision Support Software
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • For Insurance Industry
  • Full Text Search
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Mobile Alerts
  • Mobile Interface
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Online Forums
  • Performance Metrics
  • Pre-built Templates
  • Prioritization
  • Proactive Chat
  • Problem Management
  • Project Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Sales Pipeline Management
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • User Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management
  • 360dialog
  • Adobe Commerce
  • Audiotype
  • ChatBot
  • ChatGPT
  • Cloud Whatsapp
  • Dialogflow
  • Dyte
  • Gmail
  • Google Analytics 360
  • Highrise
  • HubSpot CRM
  • Jira
  • Messenger
  • Microsoft Outlook
  • Okta
  • OneLogin
  • Salesforce.org Nonprofit Cloud
  • Shopify
  • Shortcut
  • Slack
  • Telegram
  • Trello
  • Twilio
  • Webflow
  • Webhook Relay
  • WordPress
  • Xero
  • Zapier
  • Zepto
  • 360dialog
  • Adobe Commerce
  • Audiotype
  • ChatBot
  • ChatGPT
  • Cloud Whatsapp
  • Dialogflow
  • Dyte
  • Gmail
  • Google Analytics 360
  • Highrise
  • HubSpot CRM
  • Jira
  • Messenger
  • Microsoft Outlook
  • Okta
  • OneLogin
  • Salesforce.org Nonprofit Cloud
  • Shopify
  • Shortcut
  • Slack
  • Telegram
  • Trello
  • Twilio
  • Webflow
  • Webhook Relay
  • WordPress
  • Xero
  • Zapier
  • Zepto