Deskpro vs Empolis Service Express
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Overview
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Empolis Service Express® is pooling valuable service expertise in a single online portal, helping users support agents and service technicians solve customer cases more quickly and efficiently. With digitalized expert knowledge at hand, employees are simply guided to solutions for complex problems.
Empolis Service Express® is pooling valuable service expertise in a single online portal, helping users support agents and service technicians solve...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$29.00/month
- Free Version
- Free Trial
- Subscription
Starting from
€12.90/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.5/ 5Customer Service
4.7/ 5Value for Money
4.5/ 5Ease of Use
4.7/ 5Features
4.4/ 5Customer Service
4.8/ 5Value for Money
4.4/ 5Features
Total features 118
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Canned Responses
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Insurance Industry
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Online Forums
- Performance Metrics
- Pre-built Templates
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Sales Pipeline Management
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Management
Total features 47
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Canned Responses
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Decision Support Software
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- For Insurance Industry
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile Alerts
- Mobile Interface
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Online Forums
- Performance Metrics
- Pre-built Templates
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Sales Pipeline Management
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Virtual Assistant
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Management
Integrations
- Adobe Commerce
- Google Analytics 360
- Highrise
- HubSpot CRM
- Jira
- Microsoft Lens
- Okta
- OneLogin
- Salesforce.org Nonprofit Cloud
- Shopify
- Shortcut
- SugarCRM
- Trello
- Twilio
- Xero
- Zapier
- Adobe Commerce
- Google Analytics 360
- Highrise
- HubSpot CRM
- Jira
- Microsoft Lens
- Okta
- OneLogin
- Salesforce.org Nonprofit Cloud
- Shopify
- Shortcut
- SugarCRM
- Trello
- Twilio
- Xero
- Zapier