ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups.
ConnectWise Manage is a business management platform designed to run your technology solution business, connecting everything to allow for superior...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, and self-service portals.
helppeople Cloud is a helpdesk solution designed to help businesses of all sizes manage assets, tickets, requirements, service level agreements...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

  • Subscription

Starting from

US$4,99/month

  • Subscription

Overall rating

4,1 /5
(187)
Ease of Use
3,6/5
Features & Functionality
4,1/5
Customer Service
3,8/5
Value for Money
3,9/5

Overall rating

5 /5
(1)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
0/5
Value for Money
5/5

Total features 141

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Backup and Recovery
  • Barcode / Ticket Scanning
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • ERP
  • Email Alerts
  • Email Management
  • Event Tracking
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Milestone Tracking
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Opportunity Management
  • Patch Management
  • Performance Metrics
  • Personalization
  • Pipeline Reports
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Forecasting
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Scheduling
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timeline Management
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Warehouse Management
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Total features 46

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Approval Process Control
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Availability Management
  • Backup and Recovery
  • Barcode / Ticket Scanning
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • ERP
  • Email Alerts
  • Email Management
  • Event Tracking
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Milestone Tracking
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Opportunity Management
  • Patch Management
  • Performance Metrics
  • Personalization
  • Pipeline Reports
  • Planning Tools
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Procurement Management
  • Product Data Management
  • Profitability Analysis
  • Progress Tracking
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Projections
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Returns Management
  • Revenue Recognition
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Forecasting
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Scheduling
  • Secure Data Storage
  • Secure Login
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Timeline Management
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • Warehouse Management
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Acronis Cyber Backup Cloud
  • Auvik
  • Bedrock Data
  • ConnectWise Automate
  • ConnectWise Control
  • ConnectWise Fortify
  • ConnectWise Sell
  • Constant Contact
  • Dynamics 365 Business Central
  • Google Calendar
  • Jira
  • Kaseya VSA
  • LogicMonitor
  • MSP360 Backup
  • Microsoft Dynamics GP
  • Microsoft Dynamics SL
  • Microsoft Outlook
  • NinjaRMM
  • OpsGenie
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Sage 50cloud
  • Salesforce Sales Cloud
  • SecureAnywhere
  • The Email Laundry
  • Xero
  • Zapier
  • Acronis Cyber Backup Cloud
  • Auvik
  • Bedrock Data
  • ConnectWise Automate
  • ConnectWise Control
  • ConnectWise Fortify
  • ConnectWise Sell
  • Constant Contact
  • Dynamics 365 Business Central
  • Google Calendar
  • Jira
  • Kaseya VSA
  • LogicMonitor
  • MSP360 Backup
  • Microsoft Dynamics GP
  • Microsoft Dynamics SL
  • Microsoft Outlook
  • NinjaRMM
  • OpsGenie
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Sage 50cloud
  • Salesforce Sales Cloud
  • SecureAnywhere
  • The Email Laundry
  • Xero
  • Zapier