Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$45,00/month

  • Subscription

Starting from

US$19,95/month

  • Subscription

Overall rating

4,5 /5
(27)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,5/5
Value for Money
4,5/5

Overall rating

4,5 /5
(572)
Ease of Use
4,5/5
Features & Functionality
4,5/5
Customer Service
4,6/5
Value for Money
4,5/5

Total features 43

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Geolocation
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Softphone Software
  • Survey/Poll Management
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Uptime Reporting
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription

Total features 87

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Electronic Signature
  • Employee Activity Monitoring
  • Employee Directory
  • Event Scheduling
  • Event Triggered Actions
  • Fax Management
  • File Sharing
  • File Transfer
  • Geolocation
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multi-User Collaboration
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Softphone Software
  • Survey/Poll Management
  • Task Management
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Unified Communications
  • Uptime Reporting
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Freshdesk
  • Google Analytics
  • Google Workspace
  • Impel
  • Microsoft Azure
  • Mixpanel
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Zendesk
  • Freshdesk
  • Google Analytics
  • Google Workspace
  • Impel
  • Microsoft Azure
  • Mixpanel
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • Zendesk