Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat
uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers. Key features: - True All in One - Omnichannel: Email, SMS, Web Chat, Facebook, Twitter. - IVR - Gamification - Recording - WFM
uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound &...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$45,00/month

  • Subscription

Starting from

US$40,00/month

  • Subscription

Overall rating

4,5 /5
(27)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,5/5
Value for Money
4,5/5

Overall rating

4,5 /5
(26)
Ease of Use
4,3/5
Features & Functionality
4,6/5
Customer Service
4,8/5
Value for Money
4,6/5

Total features 43

  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Forms
  • Dashboard Creation
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • Forms Management
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • List Management
  • Manual Dialer
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Quality Control
  • Quality Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Social Media Monitoring
  • Summary Reports
  • Survey/Poll Management
  • Task Scheduling
  • Telemarketing Management
  • Text to Speech
  • Video Call Recording
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Workforce Management

Total features 89

  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Forms
  • Dashboard Creation
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • Forms Management
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • List Management
  • Manual Dialer
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple Scripts
  • On-Demand Recording
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Prospecting Tools
  • Quality Control
  • Quality Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Social Media Monitoring
  • Summary Reports
  • Survey/Poll Management
  • Task Scheduling
  • Telemarketing Management
  • Text to Speech
  • Video Call Recording
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Workforce Management
  • Freshdesk
  • Google Analytics
  • Impel
  • Mixpanel
  • Salesforce Sales Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM
  • Freshdesk
  • Google Analytics
  • Impel
  • Mixpanel
  • Salesforce Sales Cloud
  • SugarCRM
  • Zendesk
  • Zoho CRM