Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
SparkTG VCC is a cloud-based contact center solution that provides businesses with tools to improve customer service processes and convert leads on a centralized platform. Supervisors can use the dashboard to generate reports and manage call recordings to boost agents' overall productivity.
SparkTG VCC is a cloud-based contact center solution that provides businesses with tools to improve customer service processes and convert leads on a...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$45,00/month

  • Free
  • Subscription

Starting from

US$5,00/month

  • Free
  • Subscription

Overall rating

4,5 /5
(27)
Ease of Use
4,5/5
Features & Functionality
4,4/5
Customer Service
4,5/5
Value for Money
4,5/5

Overall rating

5 /5
(2)
Ease of Use
5/5
Features & Functionality
5/5
Customer Service
5/5
Value for Money
4,5/5

Total features 43

  • Agent Interface
  • Alerts / Escalation
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Campaign Specific Caller ID
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Chat
  • Reporting/Analytics
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workforce Management

Total features 43

  • Agent Interface
  • Alerts / Escalation
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Campaign Specific Caller ID
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Management
  • Help Desk Management
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multiple Parties
  • Multiple Scripts
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Chat
  • Reporting/Analytics
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workforce Management
  • Freshdesk
  • Google Analytics
  • Impel
  • Kapture CRM
  • LeadSquared
  • Mixpanel
  • Salesforce Consulting
  • Salesforce Sales Cloud
  • SugarCRM
  • Zendesk
  • Freshdesk
  • Google Analytics
  • Impel
  • Kapture CRM
  • LeadSquared
  • Mixpanel
  • Salesforce Consulting
  • Salesforce Sales Cloud
  • SugarCRM
  • Zendesk