Avaya Experience Platform vs Cisco AnyConnect
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Overview
Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Cisco AnyConnect is a virtual private network (VPN) software designed to provide remote workforce with secure enterprise-wide network access across multiple locations and devices. Administrators can utilize the platform to identify network usage details.
Cisco AnyConnect is a virtual private network (VPN) software designed to provide remote workforce with secure enterprise-wide network access across...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.5/ 5Features
4.5/ 5Customer Service
4.6/ 5Value for Money
4.2/ 5Ease of Use
4.6/ 5Features
4.4/ 5Customer Service
4.4/ 5Value for Money
4.4/ 5Features
Total features 29
- API
- Access Controls/Permissions
- Activity Monitoring
- Activity Tracking
- Application Security
- Authentication
- Automatic Call Distribution
- CRM
- Call Center Management
- Call List Management
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Data Security
- Employee Scheduling
- For Call Centers
- Interaction Tracking
- Labor Forecasting
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Performance Management
- Performance Metrics
- Policy Management
- Queue Management
- Real-Time Monitoring
- Real-Time Reporting
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- SSL Security
- Social Media Integration
- Threat Intelligence
- Threat Response
- Web Inspection
Total features 17
- API
- Access Controls/Permissions
- Activity Monitoring
- Activity Tracking
- Application Security
- Authentication
- Automatic Call Distribution
- CRM
- Call Center Management
- Call List Management
- Call Recording
- Call Reporting
- Call Routing
- Call Transfer
- Campaign Management
- Chat/Messaging
- Communication Management
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Reports
- Data Security
- Employee Scheduling
- For Call Centers
- Interaction Tracking
- Labor Forecasting
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Performance Management
- Performance Metrics
- Policy Management
- Queue Management
- Real-Time Monitoring
- Real-Time Reporting
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- SSL Security
- Social Media Integration
- Threat Intelligence
- Threat Response
- Web Inspection
Integrations
Not provided by vendor
- Cisco Umbrella
- Cisco Unified Intelligent Contact Management Enterprise
