Oracle B2C Service vs ServiceNow Customer Service Management
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Overview
Oracle B2C Service is a cloud-based customer experience platform that provides end-to-end management across multiple channels, unifying contextual data and knowledge.
Oracle B2C Service is a cloud-based customer experience platform that provides end-to-end management across multiple channels, unifying contextual...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.
ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM,...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.4/ 5Customer Service
4.4/ 5Value for Money
4.4/ 5Ease of Use
4.1/ 5Features
4.3/ 5Customer Service
4.2/ 5Value for Money
4.1/ 5Features
Total features 21
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Assignment Management
- Automated Routing
- Business Process Automation
- CRM
- Call Center Management
- Call List Management
- Call Monitoring
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Fields
- Data Connectors
- Data Import/Export
- Data Management
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Full Text Search
- Help Desk Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Live Chat
- ML Algorithm Library
- Machine Learning
- Mobile App
- Model Training
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- No-Code
- On-Demand Communications
- Order Fulfillment
- Order Tracking
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Process/Workflow Automation
- Project Workflow
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Sales Trend Analysis
- Search/Filter
- Self Service Data Preparation
- Self Service Portal
- Self-service Analytics
- Service Level Agreement (SLA) Management
- Social Media Integration
- Special Order Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- User Management
- Virtual Assistant
- Visual Analytics
- Workflow Configuration
- Workflow Management
- Workforce Management
Total features 106
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Assignment Management
- Automated Routing
- Business Process Automation
- CRM
- Call Center Management
- Call List Management
- Call Monitoring
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Fields
- Data Connectors
- Data Import/Export
- Data Management
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Full Text Search
- Help Desk Management
- Incident Management
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Knowledge Base Management
- Live Chat
- ML Algorithm Library
- Machine Learning
- Mobile App
- Model Training
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- No-Code
- On-Demand Communications
- Order Fulfillment
- Order Tracking
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Process/Workflow Automation
- Project Workflow
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- SMS Messaging
- Sales Trend Analysis
- Search/Filter
- Self Service Data Preparation
- Self Service Portal
- Self-service Analytics
- Service Level Agreement (SLA) Management
- Social Media Integration
- Special Order Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- User Management
- Virtual Assistant
- Visual Analytics
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
Not provided by vendor
- 3CLogic
- Bright Pattern
- Five9
- Jira
- Medallia Experience Cloud
- Microsoft Teams
- SightCall
- Sprinklr
- Talkdesk
- TenFold
- Vonage Business Communications
- Webex Suite