InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more.
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively...

Platforms Supported

  • Web Based
  • iPhone App
  • Android App
  • Windows App

Support Options

  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Starting from

N/A

  • One Time License
  • Subscription

Starting from

US$19,00/month

  • One Time License
  • Subscription

Overall rating

4,6 /5
(71)
Ease of Use
4,7/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,5/5

Overall rating

4,6 /5
(514)
Ease of Use
4,6/5
Features & Functionality
4,4/5
Customer Service
4,7/5
Value for Money
4,5/5

Total features 143

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • Budget Control
  • CRM Integration
  • Categorization
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Reward Programs
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • Geographic Maps
  • Graphical Workflow Editor
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Time Tracking
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Widgets
  • Workflow Management

Total features 160

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Application Integration
  • Approval Process Control
  • Asset Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Benchmarking
  • Budget Control
  • CRM Integration
  • Categorization
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Complaint Tracking
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Reward Programs
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • Geographic Maps
  • Graphical Workflow Editor
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Instant Messaging
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Time Tracking
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SSL Security
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Widgets
  • Workflow Management
  • ActiveCampaign
  • Cyfe
  • FileWave
  • Gmail
  • Help Desk Migration
  • Hornbill
  • InvGate Assets
  • Isora
  • Microsoft Outlook
  • Retently
  • ActiveCampaign
  • Cyfe
  • FileWave
  • Gmail
  • Help Desk Migration
  • Hornbill
  • InvGate Assets
  • Isora
  • Microsoft Outlook
  • Retently