FuseDesk is your Help Desk, Messaging Platform, and Support Ticketing System empowering your team to win more raving fans with the only helpdesk you'll ever need. FuseDesk is an easy to use customer service platform for channels like email, ticketing, live chat, FaceBook Messenger, SMS, and more!
FuseDesk is your Help Desk, Messaging Platform, and Support Ticketing System empowering your team to win more raving fans with the only helpdesk...

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
OneChat is an all-in-one customer communication solution.

Deployment

  • Cloud-based
  • On-premise

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Starting from

US$39.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4 /5
(8)

Ease of Use

4.3/ 5

Features

4.1/ 5

Customer Service

4.2/ 5

Value for Money

3.8/ 5

Overall rating

5 /5
(4)

Ease of Use

4.8/ 5

Features

5/ 5

Customer Service

5/ 5

Value for Money

5/ 5

Total features 79

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Automated Routing
  • Autoresponders
  • CRM
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • NPS Survey Structure
  • Negative Feedback Management
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management

Total features 57

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Application Management
  • Automated Routing
  • Autoresponders
  • CRM
  • Call Center Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Customer Communication
  • Customer Database
  • Customer History
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Help Desk Management
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • NPS Survey Structure
  • Negative Feedback Management
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • Workflow Management
  • 360dialog
  • ActiveCampaign
  • Audiotype
  • ChatBot
  • ChatGPT
  • Cloud Whatsapp
  • Dialogflow
  • Dyte
  • Fix Your Funnel
  • Gmail
  • Keap
  • Messenger
  • Meta for Business
  • Microsoft Outlook
  • Slack
  • Telegram
  • Twilio
  • Twitter/X
  • Webflow
  • Webhook Relay
  • WordPress
  • Zapier
  • Zepto
  • 360dialog
  • ActiveCampaign
  • Audiotype
  • ChatBot
  • ChatGPT
  • Cloud Whatsapp
  • Dialogflow
  • Dyte
  • Fix Your Funnel
  • Gmail
  • Keap
  • Messenger
  • Meta for Business
  • Microsoft Outlook
  • Slack
  • Telegram
  • Twilio
  • Twitter/X
  • Webflow
  • Webhook Relay
  • WordPress
  • Zapier
  • Zepto