Lob vs inconnect
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Overview
Lob is a software platform that allows enterprises to execute direct mail—postcards, letters, self-mailers, and checks—programmatically and at scale.
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
Images
Pricing
Starting from
US$0.00/month
- Free Version
- Free Trial
- Subscription
Starting from
US$1.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.3/ 5Customer Service
3.8/ 5Value for Money
3.8/ 5Ease of Use
3.9/ 5Features
4.3/ 5Customer Service
3.3/ 5Value for Money
4.1/ 5Features
Total features 38
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CASS Certified
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Delivery Tracking
- Design Management
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Intelligent Mail Support
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Machine Learning
- Mailer Templates
- Mailing List Purchasing
- Mailing Services Integration
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- NCOALink Processing
- Natural Language Processing
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Outbound Call Center
- PBX
- Package Tracking
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Printing Services Integration
- Prioritization
- Process/Workflow Automation
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Response Alerts
- Role-Based Permissions
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Sentiment Analysis
- Shared Contacts
- Shipping Management
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Workflow Management
- Workforce Management
Total features 219
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Audio Capture
- Augmented Analytics
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- CASS Certified
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Security
- Data Storage Management
- Data Synchronization
- Data Transformation
- Data Visualization
- Delivery Tracking
- Design Management
- Document Management
- Document Storage
- Document Templates
- Drag & Drop
- Email Automation
- Email Management
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Geotargeting
- Help Desk Management
- IVR
- Inbound Call Center
- Integrations Management
- Intelligent Mail Support
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Key Performance Indicators
- Keyword Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Machine Learning
- Mailer Templates
- Mailing List Purchasing
- Mailing Services Integration
- Manual Dialer
- Marketing Automation
- Message Personalization
- Metadata Management
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple Data Sources
- NCOALink Processing
- Natural Language Processing
- OLAP
- Offline Form
- On-Demand Communications
- On-Demand Recording
- One-to-One Messaging
- Open Rate Tracking
- Outbound Call Center
- PBX
- Package Tracking
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Reports
- Power Dialer
- Pre-Configured Bot
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Printing Services Integration
- Prioritization
- Process/Workflow Automation
- Product Recommendations
- Progressive Dialer
- Prospecting Tools
- Publishing/Sharing
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Response Alerts
- Role-Based Permissions
- SMS Messaging
- Sales Forecasting
- Sales Pipeline Management
- Scheduled Messaging
- Scheduled Recording
- Scorecards
- Search/Filter
- Segmentation
- Self Service Data Preparation
- Self Service Portal
- Sentiment Analysis
- Shared Contacts
- Shipping Management
- Single Sign On
- Social Media Integration
- Speech Recognition
- Speech Synthesis
- Speech-to-Text Analysis
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Video Call Recording
- Video Conferencing
- Virtual Assistant
- Virtual Extensions
- Virtual Personal Assistant (VPA)
- Visual Analytics
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Workflow Management
- Workforce Management
Integrations
- ActionIQ
- Blueshift
- Braze
- Built.io Flow
- CrossEngage
- Customer.io
- HubSpot CRM
- Invoiced
- Iterable
- Jotform
- Marketo Engage
- Optimove
- Ortto
- PBX Call Tarifficator
- Podio
- SMS Marketing Services
- Salesforce Starter
- Segment
- Tray.io
- Twitter/X
- Virtuous
- Webchat
- YouTube
- Zapier
- ActionIQ
- Blueshift
- Braze
- Built.io Flow
- CrossEngage
- Customer.io
- HubSpot CRM
- Invoiced
- Iterable
- Jotform
- Marketo Engage
- Optimove
- Ortto
- PBX Call Tarifficator
- Podio
- SMS Marketing Services
- Salesforce Starter
- Segment
- Tray.io
- Twitter/X
- Virtuous
- Webchat
- YouTube
- Zapier
